Open Dental

I know I'm a little late in adding to this conversation, but I have to agree with Robert on this one. I put up a fight about this when Open Dental first introduced the "Discount" button, that could show a discounted fee on the treatment plan. But it doesn't change the fee that is sent to insurance. ...

You can show these in the chart by playing with the "movements" tab. It will end up showing the teeth overlapped a little in the chart, but it's better than nothing. What you would do in your case is start with setting #6/C and #11/H as primary in the chart to make C and H visible and 6 and 11 are g...

Anybody using the automated reminders in version 16.3? I was going to sign up for an automated reminder service like YAPI, but am wondering how robust this new system is in Open Dental, which includes the option to confirm appointments through email or text message. We currently do manual email and ...

I have a question about this. Even if the problem is fixed for the future, can I expect that maybe there were other appointments that have already been deleted without our knowledge, and that we may end up with another patient showing up when we aren't expecting them? Does the "fix" include restorin...

I just had this happen to me today. Had a patient show up for a hygiene appointment that wasn't in the schedule, but he had his appointment card that we had printed when we made the appointment, and sure enough, it was scheduled for today. I ended up doing his prophy since the hygienist had gone hom...

Thank you! I have to say that manually deleting the planned appointments every visit is very annoying, and this just made the process a whole lot worse in our office. There are now going to be a lot of planned appointments just hanging out there that did not get deleted like they were supposed to be...

I have been looking forward to being able to have planned appointments automatically deleted when the corresponding scheduled appointment is completed. However, the way this was implemented in version 15.4 makes it even more confusing in my opinion. The way it works in my office is the planned appoi...

I was able to activate everything successfully last week, and sent a controlled substance prescription last Thursday without a hitch. There are a lot of steps to go through, but the Open Dental manual lays it out pretty well. Just remember that in New York you also need to register the software prog...

The problem is that Open Dental does not apply the discount to the fee billed to the insurance company, which is what is required if you are going to give a discount to anyone who has insurance, in-network or not. If you bill insurance one fee, then discount the patient portion after insurance has p...

Copying the reply I gave to your inquiry on Dentaltown about this subject, with numbers changed to match your example. I believe this may work for you: If the contracted fee for a 2 surface composite is $165, and the contracted fee for a 3 surface composite is $204, and the insurance company routine...

As far as I know, you would only want to use an allowed fee schedule of you are out of network but somehow still have access to the allowed fee schedule for that insurance company. For a PPO, you would enter the contracted fee schedule as a normal fee schedule, then under the insurance plan edit win...

I am getting ready to start using the 835 feature, as well as utilizing EFT payments from insurance companies. My question is, once I start doing this, am I going to have to enter in a separate deposit into Open Dental for each EFT payment made? Essentially I would be entering in a whole bunch of de...

I have to say, I am a little disappointed in the new discount field in version 14.3. I was so looking forward to being able to easily apply a discount for payment in full at the time of service, but the discount field only works in the treatment plan module, not the account module. So the discount h...

How do you deal with patients that have a problem or allergy that is not listed on your medical history form? When they are updating their medical history, this will not populate automatically on the update form, and the patient would have to enter it in again manually. This is not an issue with med...

Anybody want to share their sheets for TMJ exams and new patient exams?

Does this need to be put in as a feature request? I can't see any reason why you would only want the first name of the subscriber. We have many families where the subscriber has a different last name than their children on their plan.

I just updated to 12.3.10 and am looking at importing data from a registration form. In setting up the sheet for a registration form, the insurance subscriber name input field only allows you to import the first name of the subscriber, not the last name. Am I missing something here? Shouldn't it imp...

When scheduling just hit the schedule recall button (from make/find appt window) and when properly setup it will take you out as many months as needed for that patient. It will also automatically add any xrays. I know this is a little off the topic, but since it was mentioned...If you have a patien...

I am seriously looking into going with open dental for my practice management system. I just bought my practice from a dentist that retired, and the staff are not real computer literate. At this time there is one computer in the office utilizing Softdent for scheduling, billing, and printing claims,...