Open Dental

mfdental

Oh wow, I've been wanting this feature for statements, but didn't realize that it has already been implemented. Patients have always been complaining about the statements being so confusing, and the numbers not matching up. However, is there a way to edit it so that it doesn't print out as Statement...

mfdental

Hello, I'm trying to reconfigure my automated text messaging, and was wondering if there is a list of all the available variables that can be used? The help page on open dental lists a few variables, but they aren't all of them, since I'm currently using some that's not listed, such as [date] and [t...

mfdental

Hello, I have a question about the number we are assigned for integrated text messaging. I'm afraid that when texting to confirm, patients will try to call back the number that is texting them... is there a way to set up an automated voice message for the assigned text message number stating that th...

mfdental

To be honest, is there any advantage for open dental to show the actual appointment time rather than the 'time ask to arrive' time in the "view pat appts" box? Actual appointment time is important when filling the schedule, but that is not done through the "view pat appt" box. The purpose of the "vi...

mfdental

Hello, I was wondering if there was a way to make the "Time Ask To Arrive" to show up in the "View Pat Appts" box? We frequently use the "time ask to arrive" box for habitual late patients and love the function. However, it only shows up on the schedule screen, or if you actually double click on the...

mfdental

It seems the programmers are unwilling to admit they made a mistake... they said I need to do a feature request and its not a bug.. this is pretty ridiculous. I'm pretty sure its a bug if it calculates the deductible correctly in ALL instances, except where you submit the claim for the filling first...

mfdental

Thanks Dwayne, I will email you the screenshot.

mfdental

I didn't realize you could send pictures through html links... here's an example I just created, using a test patient account... there's clearly a bug here, since the treatment plan module calculated everything correctly, but once you submit the claims, it doubles up on the deductible charge.... htt...

mfdental

Jorge, I do have the latest version. Mine is completely opposite from you. In the treatment plan module, it calculates correctly... however, once you submit the claim, it tries to charge that extra deductible. I messed around with it a bit, and I noticed if you did the x-ray first, and then the fill...

mfdental

Hello Jorge, Thanks for your input on this, but it does not work. I did exactly what you've done, and even though the patient only has one $50 deductible, it still charges a separate $50 for the filling, and $50 for the x-ray. So in reality, Open Dental is trying to charge $100 deductible total... I...

mfdental

Okay, its been a while since I've received a response in this email... I kept telling the staff that this is a bug, but they wont believe me. Now I think I can prove that this is a bug in the system. Here's my example: Patient's insurance has 100% coverage for preventative, and 80% coverage for fill...

mfdental

Thanks for the help guys! The query works great now.
I am using Jorgebon's query. Its good because it sorts out the dates of the preauthorizations, that way my receptionist can follow-up on patients who did not schedule an appointment after getting approved for a few months.

mfdental

Bump, anyone know how to track treatment plan PreAuthorizations?

mfdental

Hello, I was wondering if there was a way to track Pre-Authorizations... I would like to be able to pull up a list from open dental that lists all the pending Pre-authorizations, sent pre-authorizations, and received pre-authorizations. This way, we can see if it's taking too long for an insurance t...

mfdental

Yup, I already know about that function.
Problem is that you can only set it up as either 30 min or 40 min.
I cant get it to add that 10 minutes when they are due for BWs

mfdental

Hello, I'm trying to set up my Recall types, and I'm having a little issue. For regular 6MR without x-rays, I typically schedule 30 minutes, and when you add BWs, I schedule 40 minutes. So in the main procedure code list, I set it up so that Prophy is /X/, and 4BW is /X/. This way, if you Manually c...

mfdental

Yes, I think a major functionality of practice management programs is to help calculate insurances. The fact that I have to manually alter the insurance calculation for 10% of my patients is a serious flaw in my opinion. It doesn't make sense to add an extra steps for my staff: 1. Check insurance no...

mfdental

That feature request wouldn't work either, because its asking for a deductible checkbox for categories. Open Dental categorizes single PA's together with BW, and FMX, so it wouldn't work in that respect. Open Dental also categorizes Perio Maint. in the same category as preventative procedures, such ...

mfdental

That's does not make sense, because only about 10% of insurances charge the deductible for random procedures, such as PA's or Perio maintenance. If I did it your way, It would add extra work for 90% if my other patients. My whole reason for this issue is I want to make life easier for the other 10% ...

mfdental

Well, I looked, and this was mentioned in request#313, but it was listed as COMPLETE. The user comment on 03/09/2009 mentioned the same exact issue as me... here's a quote: "PA's are now being classified as restorative by some insurance companies" This was noted as "Done in version 6.7", so can some...

mfdental

So is there a way for me to let open dental know that code D0220 (Single Pa) will apply to the general deductible? I do not see any options for the program to do that. I have the same issue for several other treatment procedures. Examples are Emergency/palliative treatment D9110, Periodontal Mainten...

mfdental

Sorry responding so late to this answer. I think Open Dental making an exception to the rule is incorrect. It shouldn't add its own new deductible just because you specified that a certain other procedure has a deductible. It should be referring back to the original deductible limit, and checking to...

mfdental

Hello, My patient has Assurant insurance, and they have a $50 deductible. This deductible also applies to single PA's. In the "other benefits" section, I added the individual deductibles like this: Level: Individual Type: Deductible Category: D0220 Amt: 50 Time Period: Calendar Year Here is the prob...

mfdental

So if you submit a claim for a crown, how do they know whether the date is prep or seat? Do you state so in the notes? Jordan, I think it is understood from the insurance point of view that the date is on seat. I was always under the assumption that claim has to be sent on delivery date from all th...

mfdental

Hey guys, I was wondering if this is a bug: I pulled up a list of pending recall patients. On one of them, I changed the status to "Patient will call us". Now when I bring up the list again, that patient is removed from the recall list... this is not good since if they dont call us in a few months, ...

mfdental

Alright, I figured that was so... So how do you guys bill for crowns on open dental then? The only way I know how is the way I just showed you guys... After delivering the crown, I have to delete the pending claim which was linked to the prep date, change the date of the procedure to the delivery da...

mfdental

Oh really? I never knew that. I had always assumed that you had to send claims for crowns on delivery date. If its legal to send it on prep date, then I'm fine doing it that way, and not changing the dates on the procedure.
Thanks for the tip Jordan!

mfdental

Thanks, this does solve my confusion. I guess the when you run the backup, it renames the opendental directory to Open_dental XX, and then copies the newer files to the main opendental directory.

mfdental

This thread is over a year old, but I would like to go into further details: My main issue is very similar to Hersheydmd... My patients pay their full co-pay on the day of crown prep, and I do not want the account module to show the crown co-pay as a credit on their account. So I set the crown to co...

mfdental

I know you can delete the extra files. I have no issues with that. However, no one answered my question... Since I have 75 open dental backup directories, all labeled OpenDental, opendentalbackup_1, opendentalbackup_2, opendentalbackup_3, opendentalbackup_4, etc, up to opendentalbackup_75.... If I e...

mfdental

I wouldnt mind it, but its just taking up a lot of space in my hard drive. I have about 75 folders, all labeled from opendentalbackup_01 to opendentalbackup_75. Each about 35 megabytes in size. Even if I click on the backup twice, it will create two new directories, even though there were no changes...

mfdental

How come whenever I backup my open dental data files, it creates a new directory, such as Opendentalbackup_01, OPendentalbackup_02, etc etc... I thought ideally it just scans the open dental directory for changes, and just over-writes the files that were changed? I didn't remember the backups doing ...

mfdental

Thanks so much for the help!

So the system defaults to DOC as the primary provider. However, is there a way to set it up so that it defaults to HYG as secondary provider?

-Jason

mfdental

Okay, now I know that its a feature request #172. teamhowey - I know using the schedule is a method. However, its annoying to have to sort through all the appointments to find out which ones are new patients, 6mr, restorative, crowns, perio, etc. Also, when you can pull up a list, you can use the co...

mfdental

I am a start-up and opened about 5 months ago. I am currently the only provider. I do all the hygiene myself. We usually pre-book our 6 month recall appointments immediately after the first appointment. I'm trying to figure out a way to pull up a list of all the upcoming 6 month recall appointments,...

mfdental

I am contracted with both insurances. I always thought that since you are contracted with both insurances, you are obligated to follow the contract. Lets say a patient has insurance A as primary, and Insurance B as secondary. If Insurance A's contracted fee is $150 for a procedure and insurance B's ...

mfdental

I have a quick question about fee schedules for a patient with two insurances. So when a patient has two insurances, doesn't the lowest fee schedule out of both insurances apply? In Open Dental, the patient's fee schedule is usually the primary insurance. However, I have a patient whose second insur...

mfdental

She cant do that if she is out shopping or running errands. She only gets paid 30 minutes when she's on call for a day, so it wouldn't be fair to make her sit in front of her computer all day.

mfdental

Nevermind... I figured it out. I just realized you can enter (-) $500 to give it a $500 credit.

mfdental

Oh, I didn't realize that wasn't possible before. I already do that sometimes.

Thanks!
-Jason

mfdental

nathansparks: I already use that function to enter insurance and deductible used... however, there's no option to add in rollover insurance? There's only an insurance used and deductible used section. No insurance credit section. I have a patient that has $1000 yearly maximum, but $500 rollover. Cur...

mfdental

drtech:
The problem is, she's not sitting around at home waiting for phone calls all day. I'm a start-up, so I'm probably getting about 4-5 calls a day on average. I just paying her an extra 30 minutes a day to cover the phone.

Jordan:
Thanks for looking into it

mfdental

I'm a little annoyed with printing the weekly patient schedule. On days when we are not open, I print out the weekly schedule for the next 2 months, so that my receptionist can still make appointments when she's not in the office. However, when I click on the print option, it does not print the indi...

mfdental

How do you "grab the procedures from the first appointment when scheduling the second appointment."?

mfdental

I was wondering if Open Dental has a Rollover maximum function? I did a search in the help database, and nothing came up.
Some insurance companies roll over some of the insurance benefits towards the next year's maximum if there are benefits remaining.

Thanks,
Jason

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