Open Dental

A correction to my post above re: the "patient contact preferences" Open Dental does not have a "do not contact" flag on its own. I dug in to our code a little further, and what I thought was a "do not contact" flag in Open Dental is actually a synthetic field our code reads from Open Dental based o...

Hi Joel. I am reviving this old thread to ask if LH reads the patstatus variable in OD. As you know ARCHIVED patients have patstatus=3 which can be easily used to flag them (and exclude them) when we are trying to activate patients who (for example) haven't stopped by in two years or more. ARCHIVED...

Hello all! mklelve - We actually have some of tightest integrations with Open Dental in the market. We DO read (and thus our software is aware of) the "Do not contact" flag, as well as the "preferred confirm method" preferences. That being said, since I honestly am not 100% up to speed on Open Denta...

Dr. Payet - I was able to add this feature fairly easily, and it is now part of version 3.37 of our sync client (the program that runs on your computer and synchronizes Open Dental with our servers), assuming it gets activated (the default is to NOT do this). I set your office to use it, so any conf...

@asanders - I'll let others chime in with their own experiences, but the feedback that I've heard from clients is almost always along the lines of "patients LOVE getting the text messages." We frequently hear reports of patients telling the front desk "I'm so glad you sent this - I almost missed thi...

Hi all - I just joined the forum and replied to another post re: our product, and then after a search, I found this one. I was unaware that Open Dental had a "communications audit trail" feature (I confess, we only have a certain amount of time to work with each PMS, since we integrate with 17 diffe...

Hello All - I found this thread while doing some other searching, so I thought I'd chime in and answer a few questions... First, for @djanash - an answer your two questions: Lighthouse 360 DOES do "auto-confirmation" for confirmations made via three of its five communications mediums: email, SMS tex...