Search found 21 matches

by Ryan
Mon Jan 16, 2017 4:14 pm
Forum: Main Forum
Topic: Electronic Signatures beta 16.4 question
Replies: 6
Views: 14926

Re: Electronic Signatures beta 16.4 question

Thank you, I'm glad you like the new feature. Do theses electronic signatures hold up legally as good as using a Topaz pad? Maybe, it would depend on the circumstances. e-Signatures cannot be matched to a user's handwriting, so you must prove that only one person could have produced it digitally. To...
by Ryan
Mon Nov 21, 2016 5:50 pm
Forum: Main Forum
Topic: SMS from Unassigned Patient
Replies: 5
Views: 11775

Re: SMS from Unassigned Patient

I've just added Feature Request #5046 "Integrated Texting, better handling of "unassigned" phone numbers" to the feature request system. Please vote and comment from the Request Features dialog from the Help menu in Open Dental. I hope it covers the gist of what you were looking for.
by Ryan
Tue Jul 12, 2016 1:45 pm
Forum: Main Forum
Topic: Recommendation for small footprint workstation
Replies: 3
Views: 9458

Re: Recommendation for small footprint workstation

There are many new small form factor pcs that should work very well. My personal opinion is to make sure to find something that runs a newer version of windows, my preference is Windows 10. Looking for a "bare-bones" or "mini-pc" should give you plenty of ideas to sort through. More personal prefere...
by Ryan
Fri May 13, 2016 3:53 pm
Forum: Main Forum
Topic: Wireless # automatically gets a US format
Replies: 3
Views: 7462

Re: Wireless # automatically gets a US format

drawab, I'm glad it was such a simple fix to your issues. It is safe to change the DB language and region setting, then it will warn you on each computer not yet switched to English (India) when you launch Open Dental. The setting in the DB has no real effect, it is just a preference of convenience ...
by Ryan
Thu Mar 10, 2016 4:17 pm
Forum: Main Forum
Topic: What should I install? Windows 7, 10 or Windows Server 2012
Replies: 11
Views: 20850

Re: What should I install? Windows 7, 10 or Windows Server

For what it's worth, we try to keep at least a few of the major Windows operating systems in use here at ODHQ. Personally, I have been using Open Dental on a Windows 10 machine for several months now with no problems. We also have techs and engineers that use Windows 7, Windows 8, Windows 8.1, and w...
by Ryan
Fri Feb 05, 2016 4:03 pm
Forum: Main Forum
Topic: SMS text messageing
Replies: 55
Views: 109260

Re: SMS text messageing

Open Dental now offers Integrated Text Messaging. This feature is built directly into Open Dental and allows two way texting, automated recall reminders, and is priced competitively. For more information read the Integrated Texting page in our manual. http://opendental.com/manual/textintegrated.html .
by Ryan
Mon Nov 16, 2015 3:41 pm
Forum: Main Forum
Topic: Availability and usage in Oz
Replies: 14
Views: 20126

Re: Availability and usage in Oz

bantyg, Open Dental has converted from a product called "Oasys" in the past which may or may not be the same as the product you are describing. If you are willing to work with our conversions team on this their direct contact is conversions@opendental.com . Our conversions team regularly converts fr...
by Ryan
Fri Sep 11, 2015 9:58 am
Forum: Main Forum
Topic: Imagine this type of patient routing slip automation
Replies: 2
Views: 5183

Re: Imagine this type of patient routing slip automation

Those sound like great ideas. I just looked through the feature request system and could not find anything for "Routing slip automation." Please create a feature request and describe some of the particulars you would like to see in the completed feature.
by Ryan
Fri Sep 11, 2015 9:52 am
Forum: Main Forum
Topic: Time card entry error-SOLVED
Replies: 10
Views: 10612

Re: Time card entry error

Can you run the following query and post the result? If not, can you please call Open Dental at 503-363-5432 and ask for Ryan.

SELECT * FROM timecardrule WHERE OverHoursPerDay>0 ORDER BY EmployeeNum;

I should be able to determine if this is a data issue or a bug from your query results.
by Ryan
Thu Sep 10, 2015 4:46 pm
Forum: Main Forum
Topic: Time card entry error-SOLVED
Replies: 10
Views: 10612

Re: Time card entry error

DR MK PILLAI,

It looks like there may be either two separate time card rules for Dr. Ninad Khatal, or there could be a conflict between a timecard rule for everyone and the timecard rule for Dr. Khatal.
by Ryan
Tue Sep 08, 2015 10:50 am
Forum: Main Forum
Topic: Middle Tier on Linux
Replies: 3
Views: 7049

Re: Middle Tier on Linux

kiOak, The short answer is that the middle tier service uses less CPU/Memory than a workstation and will run on a desktop computer or a server. The middle tier service is installed on top of Internet Information Services (IIS) which is a Microsoft product. Microsoft recommendations can be found here...
by Ryan
Wed Aug 12, 2015 10:13 am
Forum: Main Forum
Topic: text reminders
Replies: 15
Views: 21110

Re: text reminders

The phone number that the patient's see is the phone number that is assigned to your practice. It should not change and your patients should be able to add it to their phone books. Open Dental cannot currently send the practice name instead of a phone number, but you can add the practice name to the...
by Ryan
Mon Jun 01, 2015 4:24 pm
Forum: Main Forum
Topic: One week pay period for time cards
Replies: 1
Views: 2913

Re: One week pay period for time cards

The default pay period is hard-coded to be two weeks. Feature requests 524 "In pay period setup, better control over intervals" and request 239 "Automatically create pay periods" sound like they might be useful to you.

-Ryan
by Ryan
Thu Jan 08, 2015 1:15 pm
Forum: Advanced Topics
Topic: Potential bug in Middle Tier
Replies: 4
Views: 6520

Re: Potential bug in Middle Tier

I know that we have had some bugs in the past with our middle tier serialization in conjunction with language and region settings. What language/region are you using on your workstation, your server, and in the IIS settings on your server?
by Ryan
Tue Feb 25, 2014 1:42 pm
Forum: Main Forum
Topic: MYSQL Networking Problem
Replies: 8
Views: 10157

Re: MYSQL Networking Problem

Franz,

It sounds like Open Dental cannot save some of your settings. Without getting into too many details, I think you can fix the problem by right-clicking on your Open Dental icon and "Run as Administrator." This is no guarantee, but it may resolve your problems. Let us know if that works.
by Ryan
Thu Feb 20, 2014 9:55 am
Forum: Main Forum
Topic: Open Dental Database Goes Mobile
Replies: 6
Views: 7127

Re: Open Dental Database Goes Mobile

Yes, Open dental can do ANYTHING*! Packet loss can be a problem in any network, but it can hit a replication network pretty hard. If you are going to "go mobile" and only connect with your main server when you get back to the office then this shouldn't be a big problem for you since the satellite co...
by Ryan
Mon Feb 17, 2014 9:46 am
Forum: Main Forum
Topic: Deleted image folder contents
Replies: 5
Views: 6455

Re: Deleted image folder contents

I'm not sure what is happening in your production environment but I can tell you that Open Dental does not delete or clean up anything in the images folder. We have seen some third party software directly manipulate the files in the A to Z folder, but that is fairly uncommon. It is much more likely ...
by Ryan
Mon Feb 17, 2014 9:35 am
Forum: Main Forum
Topic: Open Dental Database Goes Mobile
Replies: 6
Views: 7127

Re: Open Dental Database Goes Mobile

I apologize for using the "R" word, but Open Dental can do all of that by using "Replication". Replication is a powerful technology built into MySQL. Open dental supports this replication through the use of key-ranges and random primary keys. Details can be found in the online manual here: http://op...
by Ryan
Mon Nov 07, 2011 2:37 pm
Forum: Advanced Topics
Topic: Bug Report on 11.1.9
Replies: 4
Views: 5791

Re: Bug Report on 11.1.9

Dr. Liftig,

I've tried recreating this behavior and I have not been able to. I'm testing on a windows 7 machine, using OD 11.0.39 and 11.1.9.
by Ryan
Wed Oct 12, 2011 7:13 am
Forum: Main Forum
Topic: Procedure Edit Window - Refresh needed
Replies: 5
Views: 5175

Re: Procedure Edit Window - Refresh needed

We took a look at the code and it looks like every time the procedure edit window is launched the notes are pulled directly from the database. Is there a series of steps that we can take that will guarantee that this issue will be recreated? This might be happening because the procedure notes have n...
by Ryan
Thu Jul 14, 2011 10:35 am
Forum: Advanced Topics
Topic: ? of Audit trail bug
Replies: 2
Views: 4065

Re: ? of Audit trail bug

Good news, the bug has been fixed in in versions 7.9.17 and 10.0.4 but hasn't been released yet. Now, when creating a recall appointment directly on the schedule an entry is made in the audit trail. If the appointment is first sent to the pinboard no audit entry will be made until the user moves the...