Search found 21 matches

by TanT
Mon Jul 30, 2012 3:21 pm
Forum: Main Forum
Topic: Clinic column in 'Send Claims' & Med/Premed Flag
Replies: 7
Views: 7412

Re: Clinic column in 'Send Claims' & Med/Premed Flag

I am able to see all of the carrier names previous and new, in the claim history section. It might help if you called us and we could connect to the computer to take a look.
by TanT
Wed Jul 18, 2012 10:10 am
Forum: Main Forum
Topic: Clinic column in 'Send Claims' & Med/Premed Flag
Replies: 7
Views: 7412

Re: Clinic column in 'Send Claims' & Med/Premed Flag

Clinic not showing was a bug and is fixed in v12.2.31 & 12.3.3. Neither have been released yet. We do not have a time frame for the release date, keep an eye out for the update.
by TanT
Tue Jul 17, 2012 4:41 pm
Forum: Main Forum
Topic: Customizing routing slip
Replies: 3
Views: 8959

Re: Customizing routing slip

You can customize the routing slip under Setup|Sheets. Highlight the Routing Slip on the left side under Internal then use the button at the bottom that says Copy to move it to the Custom side. Once it is in the custom section you can double click to edit.
by TanT
Mon Jul 16, 2012 5:25 pm
Forum: Main Forum
Topic: Calendar
Replies: 1
Views: 2818

Re: Calendar

Not at this time. It is currently feature request #156. http://opendental.com/manual/featurerequests.html
by TanT
Mon Jul 16, 2012 5:20 pm
Forum: Main Forum
Topic: Claim connect
Replies: 6
Views: 6936

Re: Claim connect

This should have been fixed in v7.1.26 in July of 2010.
by TanT
Mon Jul 16, 2012 5:16 pm
Forum: Main Forum
Topic: Possible bug in Beta 12.3.2
Replies: 4
Views: 4718

Re: Possible bug in Beta 12.3.2

Fix will be released in v12.3.3. If updating alone does not work, run database maintenance.
by TanT
Thu Jul 12, 2012 5:32 pm
Forum: Main Forum
Topic: web sheets and ipads?
Replies: 3
Views: 4880

Re: web sheets and ipads?

You can have the patient access the webform from your website to fill out on the ipad. You just cannot use the ipad as a kiosk which requires installation of Open Dental.
by TanT
Wed Sep 21, 2011 10:12 am
Forum: Main Forum
Topic: Is there a way to...
Replies: 1
Views: 2736

Re: Is there a way to...

Not at this time. Feature request. Check out request #1559 and #1779.
Currently, the color only changes based on the entry status ie; tx proc will be blue and once set complete will turn green.
by TanT
Wed Sep 21, 2011 10:10 am
Forum: Main Forum
Topic: F & V surfaces
Replies: 4
Views: 4674

Re: F & V surfaces

What version of Open Dental are you using? (Help|Update to check.)
I am able to chart VF with a 1 surface code without it prompting me to change to a 2 surface code. I am using version 11.0.25.
by TanT
Thu Sep 15, 2011 9:19 am
Forum: Main Forum
Topic: Orthodontic offices using OD
Replies: 12
Views: 20931

Re: Orthodontic offices using OD

The X in the INS column is meant to indicate if it is an insurance payment plan. Currently there is a bug and it is not working properly. It will be fixed and released for versions 7.9 and 11
by TanT
Thu Sep 15, 2011 8:16 am
Forum: Main Forum
Topic: Prioritizing saved tx plans
Replies: 10
Views: 17566

Re: Prioritizing saved tx plans

If you save the treatment plan then double click the procedure you want to add the discount to (from the saved tp) you can add a discount, then just check the box under the "show" section to include the discount column. Eventhough the discount check box says "(PPO)" it is also to show manually enter...
by TanT
Wed Sep 07, 2011 7:32 am
Forum: Main Forum
Topic: Capture option in Images Module
Replies: 1
Views: 2783

Re: Capture option in Images Module

Capture option only works with Suni Sensors 1200, 1200C, 1600, 1800 series. You can use the Scan Photo button to capture images with WebCams as long as they have drivers are installed.
by TanT
Wed Sep 07, 2011 7:30 am
Forum: Main Forum
Topic: How does Ortho Chart work?
Replies: 9
Views: 15927

Re: How does Ortho Chart work?

The top half of the Ortho Chart are the Patient Field Definitions and will always be listed, you are not able to choose which PatFieldDefs to display in the Ortho Chart yet. You can set those up under Setup | Patient Field Defs. The bottom half is the Ortho Chart Display Fields. The default is just ...
by TanT
Fri Sep 02, 2011 10:48 am
Forum: Main Forum
Topic: Additional column for Treatment Finder
Replies: 4
Views: 5796

Re: Additional column for Treatment Finder

Are you familiar with the Query Examples page on the Open Dental Website? You may be looking for Query # 280 "List of Patients that have not been since a specific date that have insurance benefits remaining. Includes Insurance Carrier's Name, Patient's Name, Three Phone Numbers, Benefits Remaining, ...
by TanT
Fri Sep 02, 2011 9:50 am
Forum: Main Forum
Topic: Printing the manual
Replies: 3
Views: 3809

Re: Printing the manual

The software is updated so often that there is no hard copy of the manual. It is much easier for staff to use the Search link in the upper left corner of the website or from the software they can go to Help (very top of OpenDental) then Online Help Index and it will take the user directly to the Sea...
by TanT
Fri Sep 02, 2011 9:38 am
Forum: Main Forum
Topic: Access denied for user- trial version
Replies: 3
Views: 3951

Re: Access denied for user- trial version

Are you looking for the demo patients in the trial version? If so from the Choose Database and you'll want to change the second field "DataBase" with the drop down menu to Demo, then click OK. It should open up Open Dental and you can go to the Select Patient window and see demo patients.
by TanT
Fri Sep 02, 2011 9:32 am
Forum: Main Forum
Topic: ?Firewall ?Antispyware
Replies: 2
Views: 3313

Re: ?Firewall ?Antispyware

You should check out the website:
http://opendental.com/manual/virus.html

Discusses anti-virus programs to avoid and windows firewall.
by TanT
Fri Sep 02, 2011 9:22 am
Forum: Main Forum
Topic: ortho chart
Replies: 6
Views: 5956

Re: ortho chart

It should be in the beta version, 11.0
by TanT
Fri Sep 02, 2011 9:15 am
Forum: Main Forum
Topic: Calendar
Replies: 2
Views: 3218

Re: Calendar

Go to Setup|Schedules. Upper left corner enter in the date range you want to print in the From Date/To Date fields. Highlight the employees below the date fields you would like to print the schedule for. Hit the Refresh button in the upper left corner above the date fields. Then hit Print in the low...
by TanT
Wed Aug 03, 2011 11:10 am
Forum: Main Forum
Topic: error 24 & error 17
Replies: 4
Views: 5079

Re: error 24 & error 17

Newer versions of Open Dental are having issues with older versions of MySQL. A typical error is "Error 17", and it might happen a few times per day, requiring restarting the MySQL service each time. Since the errors are coming from MySQL rather than Open Dental, the only way to get the bug fix is t...
by TanT
Wed Mar 23, 2011 12:08 pm
Forum: Main Forum
Topic: Printing clinical progress notes
Replies: 6
Views: 5987

Re: Printing clinical progress notes

Go to the Chart Module. Click on the Show Tab. Hit +Add. Enter a Description for this chart view, so you can identify this one does not show procedure amounts. In the middle where it says Fields Showing, highlight Amount. Hit the blue right arrow button so it moves the Amount field to the Available ...