Open Dental

Joe Gordon

Many Thanks, Jay and Jordan. Very helpful info. We are hoping for dates for last bwx, pano, etc. Right now we do look up the info on websites via login if it's available. Trojan does have a service where you can call them directly about an individual patient and they will give you the hx. I think it...

Joe Gordon

1. Trojan: This has been covered a couple of years ago- just hoping for an update from those using Trojan services for accessing benefit info. We just want a slick service that will save our administrators valuable time. I spoke with a couple of reps a few mins ago, and quite frustrated. The first r...

Joe Gordon

Thanks, Jordan.

Joe Gordon

I don't care to report negative news. For those who haven't heard the breach...
http://online.wsj.com/article/SB1000142 ... 08868.html

I could be way wrong on this. Just could be a problem, and not sure what our responsibility is.

Joe Gordon

Those apps work well for obtaining more real estate for screen size. Not really for running programs. What works really well are the vnc programs like jump desktop and splashtop. Been using jump on my new transformer prime away from the office. Imo it is faster than logmein, and it connects in 5 sec...

Joe Gordon

The rectangle needs to be larger than the "x" checkbox. Try making the checkbox 13x13 and the rectangle 15x15 like the sample sheet (and make sure the x is entirely inside of the box). If the x blocks any sides of the rectangle, the sides will not show. Just to verify you can see the rectangle(box),...

Joe Gordon

Of course I wouldn't ask the support staff to add votes for me or influence what features are completed. On occasion, I will call and ask support if there is such a feature, as Robert did in his post. If it isn't, and there is no feature request, then I may ask if it is something that you are workin...

Joe Gordon

I am hoping for this feature soon as well. Spoke with support last week about it, and it is a feature that I believe they are working on.

Joe Gordon

Not so for Dentrix. Once a claim is generated, there is a permanent official copy of the claim that cannot be altered. Only way is to delete the old claim, and generate a brand new one. I certainly appreciate the efficiency of OD. If our admins receive the wrong ins card from a patient and then have...

Joe Gordon

Jordan, since an insurance claim is an official document, isn't this something that, once generated, should not be altered? If a name, or group #, or anything on the document changes, we should be required to generate an entirely new one to correct the changes. So there should be an official record ...

Joe Gordon

We switched years ago to requesting payment at the time of care, because most people wouldn't pay their bills. Tracking them down was a nightmare, and then they all read from that same script. So no more of those problems. For great parents with multiple children- we started to accept assignment. Th...

Joe Gordon

We have a problem with the Asignement of Benefits (AOB) checkbox. When it is checked, all of the claims sent for the family show the sig on file for every claim ever submitted for that insurance. Even if AOB was not checked when the claim was submitted years ago, or whenever. We should be able to lo...

Joe Gordon

Many Thanks, Rick & Steve. Very helpful.

Joe Gordon

Would still love to hear from many more users on your specs. Everyone's configs are sure to be way better than mine, as I haven't upgraded much hardware or software in years. Just looking for advice on how I should ramp mine up. Again, thanks for taking the time.

Joe Gordon

Very slick. Just saw it on Costco's website for even cheaper, plus they have great customer service and warranty. Wish it had a larger screen, though. I am a fan of these tablet pc's because way faster typing on a keyboard. Plus many parents are not so tech savvy, and we don't have time for tutorial...

Joe Gordon

Thanks, Philip. Wow!

Joe Gordon

All Power Users- I am interested in your computer/network configs. I know many of you have listed such configs a while ago, and wondering what you have presently: 1. Server Config 2. Operating system(s) 3. Backup config/software 4. Remote access config/software 5. Antivirus software 6. Network (wire...

Joe Gordon

Got it. Thanks, Jordan.

Joe Gordon

Just updated to 7.8.19, and still throwing the same exception.

Joe Gordon

Do I need to upgrade to latest version or can I just run a utility for now?
Thanks again

Joe Gordon

I just tried to import an image to use for a pano icon. I exported a pano from Cliniview and saved as a jpeg. Been a while since I added an icon and thought it would be resized automatically, but it seems not. Now I keep getting an unhandled exception error any time I navigate through OD. I am tryin...

Joe Gordon

Yes. This is something important for me and our staff as well. I emailed Jordan on Thursday with a list of features and was hoping for a price for each as he has done in the past. He and the programmers are working on EHR now with a deadline, so it is possible that we may not see any new features so...

Joe Gordon

So the glitch with XCharge was not solved yesterday. Their tech support was on our server and on the phone with our admin for several hours today via remote access, and finally solved the issue- which other offices are very likely to encounter. They installed a closed version of XCharge rather than ...

Joe Gordon

The last 2 versions of OD have significant XCharge feature enhancements. Now you can swipe a card and the system will store the card as XXX....XXX(Last 4 digits), actually stored as a "token," encrypted and still able to be processed. I've been on OD support for a while today with the programmer to ...

Joe Gordon

Rick, Many thanks for the valuable info. Spent a few hours on DentalTown- some good stuff on there. We are continuing to streamline our practice to increase efficiency, and we still have a long way to go. OD is an integral part of this, as we have been customizing the pms to save us hours a day in p...

Joe Gordon

I am in the process of building a new website from scratch and would greatly appreciate any advice. I already have a .pro domain name from EnCirca. 1. Should I build the site myself with a program such as Dreamweaver? 2. Should I have another company such as Televox or Sesame build it for me? If yes...

Joe Gordon

Yes, this helps. Just read through the other post you referred to, and I get the whole thing. Many thanks to you and Richard and all others contributing. I have been hoping for an sms feature and full integration in OD to streamline pt communications. This will reduce no-shows and day-of cancellatio...

Joe Gordon

Hersheydmd- I am very interested in how you configured this and how you utilize it. Where did you set up the custom field and drop-down list?
Thanks...Joe

Joe Gordon

Jordan, Was really hoping for the sheets with drop downs by now. I am aware you did not say for sure- but 60% in 7.7 got my hopes up. Once we have it, within a couple of days I will not need to use my custom forms I made in ms word. Still setting up the exams with merge, unlocking and pasting my sig...

Joe Gordon

Packing a Droid X with Android OS. Started using PocketCloud to access our office. It's way cool and fast enough. Very slick features for keyboard, pointer and navigating around the screen. You can try the limited version for free, and would recommend you give it a spin. btw- I think it is available...

Joe Gordon

Fantastic, Jordan. Drop-downs on sheets would revolutionize. No more exams in MS Word, printing, importing and all that junk. Can't wait!

Joe Gordon

This may be a great idea. We have auto notes set up for appt entires (exam, composite, ext, etc) and phone triage (consult, trauma,pain). Works very efficiently now. Only thing is if you skip past a prompt or miss a check box, you need to cancel, then restart. So this should save time and ensure acc...

Joe Gordon

Rick is right on with Motion- esp going the ebay / craigslist route. Also a good idea if you get something and find out it doesn't work well for you, no worries if you haven't spent much. The first ones we got many years ago were Gateway tablet pc's. Junk- every hinge broke several times and even th...

Joe Gordon

Wow. Perhaps erroneous could be more of a bug if inquired in a particular manner.

Joe Gordon

Thanks. Will move forward with those requests.

Joe Gordon

Thanks, Rick. Just read your posts with Robert re the slider bar. Great idea- this would be Ultra-enhanced OD!

Joe Gordon

Just found this post from a while ago. This is what I've been hoping for! I spoke with Jordan about this exact same thing. A separate module for exams would be great. But now realizing with all the hours pouring in to customizing and configs, OD has way cool features that create a whole new fxnality...

Joe Gordon

Figured it out with support:
GradeSchool is no longer a valid field. It has been replaced by SiteDescription. They may delete GradeSchool so no errors occur.

Joe Gordon

I apologize if these q's have already been answered. I did scour the forum first to find answers. I am trying to add a new sheet for a standard school form that is required by our state for K, 2nd and 5th grades. The pdf is: http://www.idph.state.il.us/HealthWellness/oralhlth/DentalExamProof10.pdf L...

Joe Gordon

For letter merge for a school form, when I include GradeSchool as a Patient Field, I get this error when I Preview:
Unknown column 'patient.GradeSchool' in 'field list'.
I then have to Quit and OD program closes.

Joe Gordon

Our treatment plans are not showing watches and related conditions on the graphic chart, so we are manually coloring them in. I am assuming this is a bug. Also for the treatment plan, is there a way to save configs for the checkboxes? There are a couple that we always leave unchecked. If not, would ...

Joe Gordon

Thinking that a W on the mesial surface would be difficult to see. We write PE at apices of partially erupted teeth. With OD we will be using the movements instead of drawing on charts.

Joe Gordon

Couple of issues
1. Pt Field Defs not showing in grid for UR & LR when adding to Appt View
2. Appt Book schedule view v. low res & stretched horizontally
For now workaround w/ Jing or SnagIt or any other suggested screen capture program?

Joe Gordon

Definitely 3-4 gigs of ram to keep things super slick. Alternative systems could be tablet pc's (screen rotates and collapses, so can be used as a laptop or tablet). Very versatile and portable workstations. Charting with a stylus is great, and for reviewing x-rays, dx photos, etc. May be some secur...

Joe Gordon

[/quote] Is there a way to use the same graphics used for for a Root Canal treatment for a Pulpotomy? Yes, it's been resolved in a recent version. I do not want a pulpectomy to show like a BU. A pulpectomy is extirpation of the entire pulp; pulpotomy is removal to or just past the pulp horns. So a p...

Joe Gordon

I did change the paint type. Could get it to show BU, but not RCT. Just need to show pulpectomy like rct. Was on with support this week, and we found primary teeth still can't show RCT.

Joe Gordon

Many thanks

Joe Gordon

Robert- I have not requested these features attached to a dollar amount. I paid $400 to add the W for Watch, and I knew it had already been a feature request. When I presented all the cool features of OD to our staff last week, including all the new features I've paid for, they were dissappointed th...

Joe Gordon

Are there plans of adding the ability to customize the color of unerupted teeth soon? The red W's are difficult to see against the dark gray. Also is the graphical representation of mesial and distal caries and restorations for posterior teeth going to match the true representation- like how they ar...

Joe Gordon · Re: Any update on the Pulpotomy graphics in Charts Will that be in 7.2.12?

Will that be in 7.2.12?

Joe Gordon

Thought OD has the capability. Under Insurance Plan Info window, when click on the Request button below, this message pops up: http://farm5.static.flickr.com/4076/4871985126_06738f5f84_m.jpg Does this mean that ClaimConnect & CDAnet are configured to populate the info into the coverage table? This i...

Joe Gordon

Thanks, Rick & David. I searched for previous posts and couldn't find any recent- I missed that one. Already spoke w/ Claim Connect last week- they were very helpful, but they told me that when accessing eligibilty, the coverage and benefits frequency will not auto import into OD. Are there any prov...

Joe Gordon

Jordan, in Patient Field Defs, could you add the ability to move the list items up or down to organize the order, as you have in the Setup of others like Procedure Buttons?

Joe Gordon

Jordan- yes, i know all configs will be lost. Right now just making a list of OD Configs that make sense and work well. Lots of time on the front end so when we do convert, will only take minutes to set up all our configs. Robert- I too feel that graphics on the Chart can be enhanced in certain ways...

Joe Gordon

Thanks, Rick & Luke. Added the Img into the post.

Joe Gordon

We will be converting to OD very soon and looking for the best eClaim service provider. We submit about 100-150 claims per week, and we rarely ever need attachments. Also, would love to have benefits data downloaded and autopopulated into OD. Is that even possible? Many thanks in advance.

Joe Gordon

Not sure how to get the image to show for the appt view. Uploaded an image to flickr, then pasted url after pressing Img button. Thanks in advance for any suggestions.

Joe Gordon

David, Great ideas. Rich text will allow you to have certain procedures displayed in particular font colors in the Appt Views. I have not converted yet, just configuring everything so nearly completely tight when we do.Our Appt View now looks like this (hopefully it is showing the example): http://f...

Joe Gordon

As I mentioned before, most of the enhancements I have been requesting (and paying considerable fees for) add many features to the Appt Views so that every team member at any time has access to (via Q sheet schedule carried in pocket) vital info for each pt. Now included in the appt block (in addn t...

Joe Gordon

Thank You! Don't know how I missed that.

Joe Gordon

How would we customize the items in the Quick Add?

Joe Gordon

Hi Jordan, I guess I should've posted a reply rather than emailed you on Friday. Gald to see you have a fix for: 1. Parents names showing as Preferred in Appt View 2. Boxes in UR & UL larger & no overlapping. (Is it possible to have UR 2nd row always 2nd row, even the field for the designated UR fir...

Joe Gordon

Rick, Thanks so much. Agree wholeheartedly. I am very jacked about brainstorming as well. I have created and/or reconfigured all of the systems, hard and software in the office to attempt to create super efficiency, but I still feel we have a long way to go. I've been looking for new pm software for...

Joe Gordon

I am new to OD. Been a D------x user for 11 years, and established work-arounds to fit our needs, as we never received 1 feature request of the many that would have helped out tremendously. First found out about OD a year ago- loved the concept and Jordan's vision, just needed different features. Ov...

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