Open Dental

Toothdr97

Still have not received any guidance on how to fill out my government census (collections per procedure code). Any thoughts? I filled out a request but didn't get a response.

Toothdr97

ok, I filled out a request

Toothdr97

I don't see one that would give me income for 2017 broken down by procedure codes

Toothdr97

Is there any way to run a report deviding out the income from each category of production. I have to do a stupid government survey and it wants of the total income, what went to each category (preventative, operative, ortho etc)

Toothdr97

I am being audited by the Ohio Department of Commerce for unclaimed funds. I need a report that lists Patient credit balances and date of last service. Can this be generated? If so, How?
Cathy

Toothdr97

I have a procedure that was set complete. My office manager was making notes on it and it disappeared. Now the system will not let us send another claim and the claim can not be seen in the account. I have tried to delete the procedure, but it says a claim is attached to it, but we can not see the c...

Toothdr97

I have come across a strange problem. I am starting to get back EOB's requiring NPI numbers. I check and see that my NPI number is in the system. Finally figured out that one operatory, when we put a patient in, the Dentist button changes to HYG 10. This makes her "the dentist" for the exam and does...

Toothdr97

How can I find out what percentage of my patients are covered under Delta Premeier? Is there a query that I can use?
Thanks
Cathy

Toothdr97

It is only on one appointment for next Wednesday. Don't see it on any other appointment :/

Toothdr97

We just noticed a little "EI" in the lower right hand corner of one of the appointments- what is this? I tried to look in the manual but came up with nothing. We are running 12.3.25
Thanks
Cathy

Toothdr97

Hmm, it doesnt always happen to the same person, it is happening with several different people and several different computers. Just wondering if we should upgrade

Toothdr97

Has anyone had issues when appointments are made, and then you go back and they are gone. We have patients show up with an appointment card in hand, but the appointment is not on the book. Also, recall cards once went out with the wrong dates on them. I am running 12.3.25. Is this maybe a bug? It se...

Toothdr97

My staff informed me that when clocking in today, the server time is one hour ahead. The computer times on all servers in the office is correct, but in OD it is one hour ahead. How can I change this?

Toothdr97

It worked by changing the graphic's settings, thanks

Toothdr97

We are upgrading computers from windows XP to windows 7. We have noticed now that the chart "refreshes" everytime you try to put anything in it. This is slowing down the charting of new patients. Is there a simple fix?
THanks
Cathy

Toothdr97

Works now, must have been a glitch

Toothdr97

Yes, we are using GoDaddy with Brinkster as our email provider. It worked this morning so I am thinking it is a glitch with GoDaddy.
Thanks

Toothdr97

Does anyone know what the error message "Error in processing. the server response was 4.3.5. Server configuration problem" might mean? We can't send emails in open dental. we are running 12.3.25

Toothdr97

I'm in the Cincinnati area- 513-759-9500

Toothdr97

Is there a way of listing credit cards that we accept on the statements. We don't take American Express and today we got our third payment returned from patients wanting to pay with AMEX.

Toothdr97

How do I get rid of the old codes in the field where you can chose what is going on in that appointment? It still has Adult Fluoride and Child Fluoride. I have set those codes as obsolete but the "quick buttons" are still there. Any thoughts?

Toothdr97 · Re: Out of Memory 7.9.17

7.9.17

Toothdr97

We scan paperwork into OD. While scanning for about 2 hours we got this error screen that stated "Unhandeled exception has occurred in your application. If you click continue, the appliation will ignore this error and attempt to continue. If you click quit, the application willclose immediately. Out...

Toothdr97

How can I print 2-3 of the inusurance fee schedules side by side? I want to compare my fees with 2 other insurance fees to see if I want to accept a new plan.

Toothdr97

Yes, monthly. But we do generate one when the insurance claim comes thru with payment. We do this to lessen the billing on the first. Trying to get the money in faster

Toothdr97

So who do you recommend for claims filing that fits well with Open Dental?

Toothdr97

This may be a dumb question, but we are now going on 5 years of our new practice and it seems when we do the billing statements that some patients have 7 and 8 pages. Is there anyway to change the dates on these. We have it set to do the last 45 days but when we print, I have some families that the ...

Toothdr97

Tesia called and did an "upgrade". With this upgrade we could do attachments. On Monday they just upgraded again. I set the comm bridge to none as instructed but still need to go to the desktop for the grabber to grab the claims and put them in the Tesia window to send. Just curious as to why they d...

Toothdr97

We upgraded about 6 months ago to the new Tesia "bridge". we have the same issue, when we generate a claim form (hit send) we get this window that pops up and says C"\program files\Renaissance\lite\remote\lite.exe does not exist we were told to just say ok, then we have to go to the desk top and dou...

Toothdr97

ok, thanks. i will give this info to my it guy (husband,lol) and see if he can upgrade me again

Toothdr97

We just upgraded to 7.9.14 this morning. now when I try to send a pre-d I get a "send error report" window. If I cancel the window, it kicks me out of OD. Also, my hygienist was typing notes and it did the same thing. Is one of my settings possibly wrong or is this some kind of bug?

Toothdr97

Just looked, it is the confirmation cards. We would like to have a comlog post for confirmation cards sent-- we did it manually this time. We have problems at times with patients claiming they never got the card, email or phone calls. lol

Toothdr97

I have been printing post cards 2-3 weeks in advance of the appointments. I can remember before that when you printed them, it gave you the option to choose that a card was sent. Now when we print them, the option is gone and it doesnt show up on the comlog that a card was sent. When patients miss t...

Toothdr97

Thanks a bunch, powerpoint is looking good

Toothdr97

I am trying to put together a powerpoint to present to the local Dental Hygiene school. Is there an easy way to copy photos that we took with our intraoral camera or even images taken with our camera to a thumb drive to import into a presentation? We are running 6.7.31 version

Toothdr97

I have a patient that does NOT want a birthday card. How do I take him off the birthday card list?

Toothdr97

I have a contract DDS coming in on occasional Fridays. I have put him in as a provider but on the day he is here, his production does not show up on the daily production number on the right hand side of the appointment book. It does show on the monthly report. What do I need to do to have it show up...

Toothdr97

Is the fee comparable?

Toothdr97

Ok we have been using Tesia probably since we started up 4 years ago. We have been happy with it. $29.95 per month. What I would like to know is how do others like Emdeon. I am a provider with Dental Care Plus here in Cinci and they are now offering EFT thru Emdeon. I thought, well if I have to "sig...

Toothdr97

umm, yes. He gave me his EIN per my CPA and I think he will be a 1099. Does that make a difference?

Toothdr97

Ok, I am hoping I did this right. I have a dentist that is coming in occasionally to do root canals, IV sedations and extractions. When I send the claim, I am putting me as the billing DDS and him as the treating DDS. Anyone have any thoughts on this. I have not received anything back from insurance...

Toothdr97

Yeah, that is what I do so obviously I have an older version. I will talk to my IT guy (husband) and have him upgrade me. lol
I have 6.7.31 now

Toothdr97

Thanks for the replys, right now when we get a "paper" check with EOB attached we post it to the pt, then scan it into the patients chart under insurance. This has worked for 4 years. My dilemma now is with EFT I have to now go to the insurance website and look to see the EOB's. I want to be able to...

Toothdr97

We are signing up to receive electronic payments from insurance companies. Ohio has passed a law requiring offices that file electronically to also receive payments electronically. My little brain is having problems grasping how to balance the books, but I am gettin there. My question is, how can we...

Toothdr97

I am trying to do letters to send to patients with insurance that have pending treatment. This letter will say use your insurance before the end of the year or you will lose it. Is there a query that I can run to get a list to mail merge for the letter? Thanks for you help-- or if you have a better ...

Toothdr97

Fixed it thanks, I deleted her plan and put it in as a new plan- Thanks a bunch

Toothdr97

i did that, the first is the wife's with her employer and the secondary is his with his employer. Same insurance company and same address. It still says can't send same procedures to same insurance company

Toothdr97

We have husband and wife the with same insurance company but separate employers. We are trying to create the secondary claim, but open dental keeps telling us you cannot send the same procedures to the same insurance company. How do we do this since they both have Superior Dental just separate emplo...

Toothdr97

Are there letters in Open Dental already configured to send to past due patients? We have several that the phone numbers are no longer good and emails come back so we would like to send a letter to jog their memory to call us.
Cathy

Toothdr97

Has anyone changed the default for billing to have a date due instead of on receipt? I am doing some A/R research and they say to put a due date. The only problem would be if we print a statement in the middle of the month the due date would be inaccurate. Just want to put it our there and see if th...

Toothdr97

Thanks, it is exactly what I needed

Toothdr97

My Schein rep is going to do a practice analysis of fees. She wants a Production Summary Report for a 12 month period. This should include the procedure codes along with the number of times the procedure was performed in the 12 month period. Can anyone help me with this query?
thanks

Toothdr97

No even when we do statements once a month, I get some families with 6+ pages. Also, when we do a walkout for a patient it will have pages if the family has been with us for a while.
Just curious if I didnt set up something correctly

Toothdr97

I again am getting "recall not due" pop up when we are trying to schedule next recall for active patients. Any thoughts on what I did?
Thanks
Cathy

Toothdr97

Is there any way I can have the credit card types that we accept printed on the top of the statements under or around the credit card info lines? We do not take AMEX and we have patients send in the numbers as payments and we have to call them to tell them we dont take it.
Thanks
Cathy

Toothdr97

Hmmm, would like to be able to do this from the statement button on the account page, just tried it but it prints 3 pages worth of stuff. Is there anyway to "set it up" so it defaults to just the current year?

Toothdr97

Is there any way to tell the computer to limit acitivity on statements/walkouts to the current year. We have some patients that when we print out statements it is pages long
Thanks

Toothdr97

Ok, maybe I'm an idiot, but I am trying to generate postcards to send to patients that have work diagnosed but not scheduled. I go to the Treament plan analyzer and generate a report, but when we printed it, we got postcards for people who either needed cleanings or had cleanings scheduled. I just w...

Toothdr97

Any updates on the "make Recall" button issues. We updated a while back to 6.1.14 and now can not schedule recall from the appt module. I think it was going to be listed as a bug. Just wondered if there was an update or answer. I think we might go ahead and update to the newer version which I hope w...

Toothdr97

no these are patients of record. It just did it again on a patient that has been in every 6 months since we opened in 2006. We just upgraded to the newer version so I thought maybe a bug?

Toothdr97

Has anyone had any issues with the schedule recall portion. We click onthe button after completing the cleaning to schedule next prophy and it flashes up "not due for recall". Has anyone else had this issue. This is new since we upgraded to version 6.1.14

Toothdr97

Thanks a bunch, it worked

Toothdr97

Has anyone had issues with "unsent" insurance claims that really have been sent? I have several that show unsent but they are actually sent. When I run the unsent inusurance claims I get a long list but then I check them and they actually have been sent. Is this some kind of bug? Oh, and Happy New Y...

Toothdr97

My experience with dental insurance is that they will NOT allow two separate codes on the same tooth. They will combine it and pay for a 3 surface. Delta will not pay for a B and then 8 months later an O is done. They state that they will not pay for fillings on the same tooth within 2 years! Insura...

Toothdr97

I have found that most insurances want to know your regular fees and want you to submit them. They will then "downgrade" the fee and you write it off in the insurance payment table. Most insurance want to know the regular fees so that they can keep up with the reasonable and customary for your area....

Toothdr97

I have noticed lately that we are getting a lot of "unsent" procedures that are showing up on the procedures not billed to insurance list, but when I check them, they have been sent. Any thoughts on why this is happening? we are running 5.6.30

Toothdr97

Thanks a bunch. My only complaint is that it doesn't add them for you. Still have to count them, but a lot easier than going day by day.

Toothdr97

Is there any way to create a New Patient List. I am right now counting NP for the month, which is getting old. I have been tracking how many new patients we see per month. Please let me know if this can be done. If not, I will continue counting them by day.

Toothdr97

My last ack code was 6/11/08. I checked the metlife website, some of the claims where there, but some where not. It is a bit inconvienient not knowing if the went or not. Got a Text report today with no rejected claims. We shall see. Any thoughts on why this is happening?

Toothdr97

We are having an issue with the e-claims with Tesia. We send the claims, but we are not getting the acknowledgement that it has been sent. (Ack code). After talking with Tesia, they say it is an open-dental issue. Anyone else have this problem. How can we fix it. Tesia does say they are recieving th...

Toothdr97

Does anyone know much about submitting to medical insurances? I am going to do a sleep apnea oral appliance for a patient and I have heard that you can't submit these to dental. Is there a special medical form and does OD have these in the data base.

Toothdr97

How do I generate a list of ACTIVE patients. I am trying to do a practice analysis with Schein and they want a report of how many ACTIVE patients for the last 2 years. I have only been open 1 1/2 years so that part is easy. I know I have a small number of patients that have been archived since we kn...

Toothdr97

ok its fixed
Thanks

Toothdr97

Remind me please, where do I change it so it updates daily?

Toothdr97

we are only updating aging reports when we do statements (30 days). Should I change the setting to update accounts everytime we look at them? what do most people do?

Toothdr97 · Re: Aging Report 5.1.23.0

5.1.23.0

Toothdr97

put an * on the inactive chart-- Josh is the husband whom we are doing invisalign on, Monica is the wife. She has the insurance. He is the guarantor. When I run an aging report I get Josh with a balance of 2508 and Monica with a separate balance of 2648. Monica's acct is $0 in account mode and Josh ...

Toothdr97

we are using 5.1.23 prensently. Hope to update soon

Toothdr97

I checked, and I do have two, but one is archived with a "0" balance. I can not delete the second one as it says it has insurance attached to it, but there isn't one attached. Any suggestions?

Toothdr97

We have had the same thing happen. We use Tesia so we submit the claim immediately at the front desk. When the error is caught we delete the claim and resubmit which usually fixes it, but it sometimes confuses the insurance companies. Also, we have several accounts where the red exclamation mark sho...

Toothdr97

I just printed my aging report to check on the accounts. I have a husband and wife which show up as two separate balances neither of which is the actual balance owed. Any ideas on why this would happen?
Cathy

Toothdr97

I have added a Hygienist as a provider, given her an appointment color, but on that day we show $0 production, but should have close to $800 for her. What do I need to do to show her production ont he appt "daily production" total?
Thanks

Toothdr97

I have also been using the Kodak 8000C for about a year now. It works great with OD. Just my 2 cents worth!

Toothdr97

When we schedule the patients next recall appointment, it automatically puts fluoride in for everyone, including adults. How can I edit that so I can take out the fluoride. It is skewing my planned appt numbers.

Toothdr97

Well I learn new things every day!!
Thanks

Toothdr97

There is an exclamation mark in the little white box in the corner of the appt. What is this?

Toothdr97

So will the new version of OD (5.0) work with any clearinghouse or just Tesia? Right now I go to each website or claimsconnect to manually put in claims but I am getting pretty close to "e claiming" claims. I looked at dental exchange but was wondering about Tesia. I actually had not heard of it bef...

Toothdr97

We scan and shread, but laminating sure sounds like a great idea! It would also cut costs on the paper that they fill out and then we scan and shred. Might even save a tree!

Search found 88 matches