Open Dental

Debbie OD Support

Are you sure that you had the primary tooth selected when you added the filling? Even when you have the permanent tooth missing the primary tooth stays below (or grey) until you go to the Primary tab and change it from permanent to primary. You can also go into the procedure by double clicking on it...

Debbie OD Support

I was able to duplicate this in our training database using version 7.0.14 this will help Dr. Sparks to fix the issue if we can duplicate it in our system he has a way to test it and further look into the issue.

Debbie OD Support

This is a known issue. It would be considered a request to get that fixed. You can vote on the request in the program it is Request ID 187

Debbie OD Support

Are you sure you grabbed the entire query? I tested it last night when Nathan put it on and I just tested it again and the report works in our system.

Debbie OD Support

You don't put the name of the database you just put C:\mysql\data

Debbie OD Support

As of right now it is all or nothing. You can manually print the statement for that patient if you want in the Account Module. There is a statement button. To the right of the button is a drop down and you can go to more options and print it through there.

Debbie OD Support

You can try to manually bring your backup over. Just make a copy of your OpenDentImages and paste it in your USB or removable drive. Same with your database under C:\mysql\data the folder is called opendental. If that works, great. But if you run into a problem doing that, it will give you a better ...

Debbie OD Support

I think this is great!!! I also was texting Nathan Sparks today to test it out. I thought it was neat that when he text me back it went to my email.

Debbie OD Support

That is correct. Open Dental will let you put in the supernumerary numbers that way.

Debbie OD Support

Questionnaires at this time only show in the comm log in the Account Module. I do not see it as a request to be shown anywhere else so you could add this to the request list in your program under Help > Request Features

Debbie OD Support

The reason that the patient disappears from the list is because when you send a post card you send them a reminder to call you. After a certain time that you have setup under Setup > Recall in the lower right for Initial Reminder and Second ( or more ) Reminders. Usually you will put 30-45 days so t...

Debbie OD Support

So you are saying initially you do not know how much insurance is going to pay? But then when you receive the first payment they should be telling you exactly how much they are going to pay and how often. Also you probably should be sending preauthorizations to get a quote from them how much they wi...

Debbie OD Support

Fixed this by deleting the .EXE that was in C:\OpenDentImages\Update Folder. for some reason there was a Outlook .exe in there. After I deleted it the problem was fixed.

Debbie OD Support

You can take a look at our query examples page you might like report # 174

http://70.90.133.65:1942/ODQueryList/QueryList.aspx

Debbie OD Support

In my experience with talking to our customers there are a few that never understood why we take the deductible out before percentage they thought it was odd just like we think it is odd for them to take it out after. I am sure we are going to hear from them if this comes out. I don't know if it is ...

Debbie OD Support

The information in that box does not get saved. It is not appart of the audit trail.

Debbie OD Support

If you installed Emdeon/WebMD on that computer you should be able to send claims. What is it doing that is says you can't sent claims? Here is the link to our website for the Setup.exe Step 3 that should be downloaded on that computer if you have not done so. http://www.open-dent.com/manual/eclaimsw...

Debbie OD Support

Yes, Electronic claims show more information than the printed claim form. I am not 100% sure what the clearinghouse sees when they get the information if it is primary or secondary but it should not being getting mixed up as long as you have it setup correctly in Open Dental. And what I meant about ...

Debbie OD Support

I believe any Secondary insurance is going to want to see the Primary EOB. I would recommend electroniclly attaching it to the secondary claim. Also I am unaware of Open Dental having a problem sending Secondary claims electoniclly that are mistaken for Primary. When you create claims in Open Dental...

Debbie OD Support

If a graphic is not showing up for a specific procedure just go to Lists>Procedure Codes and find the code double click on the description and it will bring up a window with a column called Paint Type you have to select one for that procedure if that is selected that check Treatment Area to make sur...

Debbie OD Support

I am not sure about the sedation part but for the lab cases. If you are in the Appointment Module on the right side there is a lab case button. If you push that you can put in a date range. This will pull up all appointments in that date range that have lab cases and it will show you there status pl...

Debbie OD Support

Actually I thought I saw another post saying they had several different (icons) for procedures. Are you talking about the icon next to the Quick button or are you talking about the paint graphic on the teeth graphics?

Debbie OD Support

Well for part of the issue when you are in the mobile unit you can change the procedure under Lists>Procedure codes to "is hygiene" when a hygienist is working all day and then when a doctor is working all day you can go in and disable that so at least you would not have to worry about the procedure...

Debbie OD Support

This would be considered a minor bug. It has been put on our bug list.

Debbie OD Support

You can also call or email us and we can give you your registration key.

Debbie OD Support

I confirmed this issue in my system which I am using version 6.6.10. I am waiting to hear if we are going to fix this right away or if we are going to put it on the bug list.

Debbie OD Support

You can also run a Payment Report and select the payment type for a date range.

Debbie OD Support

It doesn't matter.

Debbie OD Support

Did you install this computer as a New Server or as a New Workstation. Do you have MySQL installed on the computer you can check by right clicking on My Computer and go to Manage then you double click on Services and Applications and then double click on Services in that list you should have a Mysql...

Debbie OD Support

So the Careington 500 has the PPO fees on it right not what the patient is responsible for? If it is the PPO fees then this is how you would put it in.

Plan Type: PPO Percentage
Fee Schedule: Careington 500

you do not put anything in the Copay or the Allowed.

Debbie OD Support

You should be able to go into the recall list and you put in the date range 3 months in the past and then you have to push Refresh. Did that help?

Debbie OD Support

If you have 3 people in the family and you want them each to pay $50 of the $150 then you would put $50 in the individual. If you set it up as a family deductable and you put in the $150 it will not evenly distribute the deductable because if only one family member comes in then they only get $50 fo...

Debbie OD Support

You should not have the 50 and the 150 in at the same time you are either putting it in as an individual or you are putting it in for a family. So you need to take the 150 out and make sure all of the boxes are empty under the Family. That should fix the problem.

Debbie OD Support

There is a request for that in Open Dental and it has been approved. It would need votes to get into the program faster. The name under the request list is "Add discount field to procedure. Can display discount in treatment plan" Req. ID 77

Debbie OD Support

Try running a database maint. Got to Tools | Database Maint. then close Open Dental and reopen it should get rid of it.

Debbie OD Support

Lol, well I guess you could. That is the best we can do at this point. The front desk should always be checking for Planned Appointments when they are scheduling a patient for anything.

Debbie OD Support

I believe you are taking about the Time Pattern for a specific procedure? Each procedure has there specific amount of time that are already setup in the program you can change them by going to Lists | Procedure Codes. Find the code you are wanting to change and double click on the description. On th...

Debbie OD Support

So you are saying the the Doctor diagnosis this restoration at the exam for the cleaning appointment? If so, he or the hygienist can create the Planned Appointment that is in the Chart Module. Then when the patient goes to the front and she is in the Appointment Module she will go to the Make/Find A...

Debbie OD Support

There is a Query Examples page on the website that might have a report. Now are you trying to find patients to a specific insurance name or for a specific plan type?

http://70.90.133.65:1942/ODQueryList/QueryList.aspx

Debbie OD Support

This is a known limitation that we will not change anytime soon. The max range is 1 year.

Debbie OD Support

It does not matter that you are going from an XP to a Vista. All you need to do is make a backup from your office and then you just download the Trial Version from our website. You want to select "MySQL ONLY" other wise you are going to run into problems. It will try to upgrade your data to the tria...

Debbie OD Support

In the Chart Module you can only print the entire chart or the procedures done on that day "today". There is no date range option. You can print a statement in a date range. That will show all of your completed treatment but not your notes from your chart.

Debbie OD Support

I would run a Database Maint. go to Tools | Database Maint. then you can try it again. If it still won't let you create a claim you need to double click on each procedure and delete the estimate. Then you should be able to create a new claim.

Debbie OD Support

You should be able to block out the day by going to your Setup | Schedule and double click on the day that you want closed. Then you just make sure all of the entries for the providers scheduled that day are deleted. There is also a Holiday button that will take out the entries and put in a Holiday ...

Debbie OD Support

for Open Dental there is not really any benefit to upgrade to version 5.1 of Mysql at this time

Debbie OD Support

At this time if it does not have a twain driver you cannot scan directly into Open Dental.

Debbie OD Support

The patient does NOT need to sign the claim form. It shows signature on file so if the insurance company request it you can give them the permission they need. But most insurance companies are going to accept the signature on file.

Debbie OD Support

Well if you are using version 6.4 or higher now all of your patients end up in your recall list even if they have never had a cleaning to trigger a recall. It is suppose to help you keep track of patients that just came in for treatement originally.

http://www.open-dent.com/manual/version6_4.html

Debbie OD Support

I understand the issue. I was just trying to clarify why we have an unscheduled list to answer you question.

Debbie OD Support

The Unscheduled List is to keep track of patients that cancel and don't reschedule or do not show for appointment. It is the same idea as the Planned Tracker List except those patients have not yet scheduled there treatment that was planned. Both of these lists together make all of your patients tha...

Debbie OD Support

Do you accidently have a space before the beginning of the last name? I believe that is the only way you would be having trouble with it.

Debbie OD Support

It would probably be best if you call us and we can take a look at your computer.

Debbie OD Support

So you are trying to install Open Dental and Mysql on the H: drive? Usually we do not recommend installing on a different drive other than C: because you will run into problems. The Open Dental program and the Mysql program do not take up that much space so I would keep them on the C: drive but you ...

Debbie OD Support

Have you tried to actually Stop and then Start the Mysql service? Sometimes when you first install is says that it is started but it did not really start. Can you try that?

Debbie OD Support

Yes, you can erase. Under the Draw tab you have some options of a Pointer, Pen, etc. and one is an Eraser. All you need to do is select what you want to erase. BUT keep in mind when you are drawing if you do it all in one stroke it will erase the entire stroke not just what you are touching with the...

Debbie OD Support

When you are in the Billing Options you should have the option to highlight only the billing types you want to run for billing so you can exclude it there.

Debbie OD Support

What version are you running? I tested it in my system version 6.4.14 (beta) and if I put a patient inactive they will not show up on the Recall or the Planned Tracker.

Debbie OD Support

As far as I know when you put a patient to be inactive they will not show up on Recall and Planned Tracker. What report are you pulling? Is this a custom query that was made for you? I don't see any planned appointment reports that you can pull that are hard coded into the program. If you could tell...

Debbie OD Support

Well the first thing is that if the mysql service is stopped then there is no chance that anyone could be using the database when it is being copied. Also the mysql service holds onto files as it is on and those files might not be able to copy because they are being used. It is just safer to stop th...

Debbie OD Support

There is an option to put Patient Numbers or Chart Numbers. I would think there would be to many people that have the same letter first name and last name that you would not be able to tell the difference. But if you did want it to do that you would need to put it in as a request because that is not...

Debbie OD Support

You can create a billing type just for patients that want emailed statments. If you go to Setup | Definitions | Billingtypes you can create or double click on an already existing billingtype and put and "E" in the box this will put them on the email list. When you run your billing and you push "Send...

Debbie OD Support

There are many ways you can pull information by billing type. Sometimes you want to pull a report of all of your patients that are in pre-collections so you can try to contact them one last time before you actually send them to collections officially. Also sometimes you can work with them to pay pay...

Debbie OD Support

The folders that need to be backed up if you installed them on the default drive through our installer. Of course if you changed the drive when you installed Open Dental it will be a different drive. Database: C:\mysql\data inside this folder is a folder named "opendental" A-Z (image folder) C:\ the...

Debbie OD Support

There are a couple ways that you can preview the Treatment Plan before you print it out but we don't have an actual preview option that we designed just for that. If you have your printer prompt it gives you the option to preview. Not all printer options give you that option. You can save a TP and t...

Debbie OD Support

The D codes are used in the USA. I am sure that you are not going to be using those. As of right now the Quick Buttons have the associate D codes already hard coded into the program. It seems to me since you are compiling it and that it looks like you are thinking of customizing Open Dental that you...

Debbie OD Support

You were in the correct place. If you double click on the description of the procedure under Lists | Procedure Codes then it brings up a window. The fees should be in the upper right. They will be for each fee schedule that you have. You just double click on the one that you want to change and it wi...

Debbie OD Support

You do not need to pay for them. They should be fully functional. You say that the procedure is put in the Progress Notes but then there are no details meaning Tooth Numbers? Surfaces? Did you add all of your D codes by going to List | Procedure Codes | Tools in the lower left. You should run this. ...

Debbie OD Support

As long as your pay periods are setup correctly they should be showing the current pay period when you bring up the time card.

Debbie OD Support

If you upgrade to version 6.4 you will need to re-enter your Auto Notes because that section has been overhauled so your current auto notes will be deleted. Here is information from the website on the updated information on how to add in Auto Notes. http://www.open-dent.com/manual/autonotes.html But...

Debbie OD Support

Here is the web page that talks about how to setup the Quick buttons or "Procedure Buttons" http://www.open-dent.com/manual/procedurebuttons.html If you are talking about the Quick Buttons that are specified for Post Composite, Ant. Composite, Amalgam that are grey buttons with surfaces you are not ...

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