Search found 180 matches

by jclaydds
Wed May 02, 2018 2:06 pm
Forum: Main Forum
Topic: Treatment Plan - Odd Behavior
Replies: 6
Views: 9706

Re: Treatment Plan - Odd Behavior

That works. Thanks for your help.
by jclaydds
Wed May 02, 2018 11:53 am
Forum: Main Forum
Topic: Treatment Plan - Odd Behavior
Replies: 6
Views: 9706

Re: Treatment Plan - Odd Behavior

I believe Jorgebon has it figured out. I just figured out that there were certain procedures on the treatment plan that were highlighted and those are the procedures that are getting "saved" when hitting "Save TP". My next question is how do I "un-highlight" the procedures if I want to save the enti...
by jclaydds
Wed May 02, 2018 10:28 am
Forum: Main Forum
Topic: Treatment Plan - Odd Behavior
Replies: 6
Views: 9706

Re: Treatment Plan - Odd Behavior

Sorry....I'm on Version 17.3.54 I usually enter procedures into tx plan from chart module. I then usually go to Tx Plan Module and group them by priority so the procedures in 1 quadrant might be priority 1, procedures in another quadrant might be priority 2, etc. To answer Jorgebon's question, yes.....
by jclaydds
Wed May 02, 2018 5:21 am
Forum: Main Forum
Topic: Treatment Plan - Odd Behavior
Replies: 6
Views: 9706

Treatment Plan - Odd Behavior

I have noticed an odd behavior in the treatment plan module for a long time (maybe a couple of years or more) but I figured a "work around" so I never took the time to post on the forum to see if the behavior could be a "bug" or intended behavior. After I post several things to the treatment plan an...
by jclaydds
Sat Dec 30, 2017 3:35 pm
Forum: Main Forum
Topic: Gray shade in graphical tooth chart
Replies: 9
Views: 18246

Re: Gray shade in graphical tooth chart

Šame issue here with half the tooth chart “greyed out” when I upgraded to 17.3.X. I had to do the same fix as Jorgebon and switch to OpenGL but even that didn’t fix all my workstations. I run Windows 7 on all workstations.
by jclaydds
Tue Aug 29, 2017 5:34 am
Forum: Main Forum
Topic: Multiple Location Strategies
Replies: 2
Views: 6253

Multiple Location Strategies

I am looking for input from Open Dental Users on how they have successfully used Open Dental in multiple locations. We have two locations. 2 doctors in one location using Open Dental for 8years merged ownership of another office with 1 doctor that had been using Open Dental for less than 6 months. T...
by jclaydds
Mon Feb 20, 2017 9:12 am
Forum: Main Forum
Topic: Payment Type Totals by Date Range Query Help
Replies: 5
Views: 10149

Re: Payment Type Totals by Date Range Query Help

My error......I was mistakenly thinking that adjustments would affect collections trying to account for the large discrepancies I am seeing in the totals in this query as compared to an yearly report for the same year. Since my payment types may differ from the customer for whom the query was writte...
by jclaydds
Mon Feb 20, 2017 4:43 am
Forum: Main Forum
Topic: Payment Type Totals by Date Range Query Help
Replies: 5
Views: 10149

Re: Payment Type Totals by Date Range Query Help

Richard, Thanks for the input. I copied and pasted Query 702 from your post and still am getting some significant errors in the data. I don't think the Query takes into account adjustments to give adjusted collection data but still yet....the totals are probably 35%+ higher than my actual totals for...
by jclaydds
Sun Feb 19, 2017 3:40 pm
Forum: Main Forum
Topic: Payment Type Totals by Date Range Query Help
Replies: 5
Views: 10149

Payment Type Totals by Date Range Query Help

I was noticing an uptick in my Credit Card Service Charges. I have great difficulty making a lot of sense out of my monthly statements from my credit card processing company. I suspect the uptick in charges may simply be from the fact that my patients are paying more often by credit card rather than...
by jclaydds
Tue Dec 22, 2015 2:10 pm
Forum: Main Forum
Topic: Treatment Plan Module
Replies: 2
Views: 5519

Treatment Plan Module

I just updated to the Beta Version. On Version 15.4.10. I sure do like the changes you have made in the Treatment Plan Module. One request....most of us don't have ADA codes committed to memory. When you want to create a new Treatment Plan, you are presented with a list of "Available Procedures" to ...
by jclaydds
Thu Nov 05, 2015 4:19 am
Forum: Main Forum
Topic: Irritating Behavior - Default Note
Replies: 6
Views: 10002

Re: Irritating Behavior - Default Note

You are indeed correct. I didn't catch the fact yesterday that the behavior was different on a procedure dated today as compared to a previous date. My two cents would be that I prefer the cursor to always show up at the end of the note when editing. It is not uncommon for me to catch up on my chart...
by jclaydds
Wed Nov 04, 2015 9:27 am
Forum: Main Forum
Topic: Irritating Behavior - Default Note
Replies: 6
Views: 10002

Re: Irritating Behavior - Default Note

Sorry to bring up this old post but unfortunately.....this problem has returned. As noted in the previous posts, we often edit notes. When we double click on a procedure, we would prefer the cursor always be at the end of a note. It has always been that way except for a short time back in Version 14...
by jclaydds
Fri Oct 23, 2015 11:17 am
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 13626

Re: Planned Appointments

Thanks. I appreciate you looking into this issue and getting it fixed.
by jclaydds
Fri Oct 23, 2015 3:37 am
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 13626

Re: Planned Appointments

David, Thanks for your help and looking at my database. I'll attempt to better communicate the ongoing issue I am having with planned appointments. We use planned appointments heavily in our office. Some offices normally have only one planned appointment (the patient's next appointment) but we often...
by jclaydds
Thu Oct 22, 2015 2:05 pm
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 13626

Re: Planned Appointments

I shared my database with support a couple of weeks ago and they were able to promptly fix the "delay" or "latency issue" with deleting planned appointments in version 15.3.22.0. The moving of planned appointments up and down with the arrow keys is still not working as expected. It can be very frust...
by jclaydds
Thu Oct 22, 2015 2:00 pm
Forum: Main Forum
Topic: procedures still show on extracted teeth
Replies: 3
Views: 6297

Re: procedures still show on extracted teeth

Kevin's solution works if you never want to see a graphic representation of a particular procedure. If you have an "occasional" problem of a graphic showing up on your chart where it is not wanted, you can double click on that particular procedure and there will be a small box that says "HideGraphic...
by jclaydds
Tue Oct 06, 2015 4:32 pm
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 13626

Re: Planned Appointments

Will call support now and share a copy of my database for further testing.

Thanks!
by jclaydds
Wed Sep 30, 2015 11:59 am
Forum: Main Forum
Topic: Planned Appointments
Replies: 8
Views: 13626

Planned Appointments

Since I have updated to a Beta Version (15.3.16.0) a few weeks ago, I have noticed some latency (2-3 seconds) when I delete a planned appointments. I did not notice this issue until I updated to 15.3.xx.x. The latency was not present in version 15.2. Any ideas why this occurring? Another issue with ...
by jclaydds
Mon May 05, 2014 11:46 am
Forum: Main Forum
Topic: Irritating Behavior - Default Note
Replies: 6
Views: 10002

Re: Irritating Behavior - Default Note

Well -- I guess a setting to change how the note loads would be ideal. I guess it depends on whether you append the default note at the beginning or end of the note. In our office, we always append (edit) the note by adding something to the end of the note so we would like the cursor to be at the en...
by jclaydds
Mon May 05, 2014 7:20 am
Forum: Main Forum
Topic: Irritating Behavior - Default Note
Replies: 6
Views: 10002

Irritating Behavior - Default Note

Over the weekend, I updated from Version 13.2.X to Version 14.2.9 and also raised my fees. I suspect the change in behavior I am going to describe is from the update to the new version and not the fee increase but just thought I would mention that I did both. The change in behavior is with default n...
by jclaydds
Sun Feb 02, 2014 3:22 pm
Forum: Main Forum
Topic: Bug on Rx Edit Screen
Replies: 3
Views: 4181

Bug on Rx Edit Screen

On Version 13.2.23 I think there is a minor bug in the Rx Edit Window. You select a patient, go to chart module, select New Rx and pick a particular drug you want to write a Rx for. The Rx Edit window pops up. The problem is the window is too small. The small size of this window obscures about 75% o...
by jclaydds
Sun Sep 29, 2013 3:29 am
Forum: Main Forum
Topic: Feature Request - Bug???
Replies: 4
Views: 4946

Feature Request - Bug???

I had 75 votes available to use in the feature request system since they were allotted to the spell check feature that had been completed and implemented. I decided to use those votes to vote on another feature request (Request 646 Bridge for NEA FastAttach). Before I voted, it had a Weight of 49.1 ...
by jclaydds
Tue Jun 18, 2013 4:57 pm
Forum: Main Forum
Topic: deleting providers
Replies: 1
Views: 2947

Re: deleting providers

I believe I am correct in telling you that you can't delete a provider in Open Dental. You can "Hide" them so they don't show up on your list. The disadvantage of hiding them is that when they are hidden, the production and collection numbers can be incorrect. If you hide Hygienist XYZ that worked f...
by jclaydds
Thu Mar 21, 2013 3:07 pm
Forum: Main Forum
Topic: Wiki is da bomb
Replies: 3
Views: 4634

Re: Wiki is da bomb

I was excited about the Wiki feature but when I look at the manual (Open Dental has made a disclaimer in the bug list that the documentation is incomplete on the Wiki feature) ... http://www.opendental.com/manual/wiki.html It makes me feel ignorant to say this but ....it looks like one would have to...
by jclaydds
Wed Mar 06, 2013 10:46 am
Forum: Main Forum
Topic: Spell Checker Ver 13.1.X
Replies: 1
Views: 3110

Spell Checker Ver 13.1.X

I installed Beta Version 13.1.9 last night and I used the new Spell Checker function for the first time and there is only one word to describe it --- AWESOME!!! I first put a lot of my votes toward this feature request back in December 2011 and even added a small pledge to try to move it up the list...
by jclaydds
Thu Feb 14, 2013 1:09 am
Forum: Main Forum
Topic: New Version Naming Conventions?
Replies: 6
Views: 9901

Re: New Version Naming Conventions?

The version numbering changed in 2011. See the following link:

viewtopic.php?f=2&t=3487&p=15139&hilit=Numbering#p15139
by jclaydds
Fri Dec 28, 2012 5:59 pm
Forum: Main Forum
Topic: Report for completed procedures?
Replies: 2
Views: 3571

Re: Report for completed procedures?

Have you looked at the Procedure Report? Go to Reports and under the Daily Section, Click on Procedures. You can use the calendars to pick the date range. Be sure to click "Grouped by Procedure Code" You can then select All Providers or pick and choose which providers you want included in the report...
by jclaydds
Thu Dec 27, 2012 10:01 am
Forum: Main Forum
Topic: balance forward
Replies: 1
Views: 2755

Re: balance forward

You may need to contact Open Dental Support to make sure you get the right answer to that question. I would imagine that the vast majority of users on this forum are like me and they converted from some other computerized practice management software and the balance forward amount for each account w...
by jclaydds
Fri Dec 07, 2012 5:42 am
Forum: Main Forum
Topic: No quadrant options for perio procedures
Replies: 1
Views: 3036

Re: No quadrant options for perio procedures

The solution is likely to be the need to edit the settings for this procedure. Go to Lists ~ Procedure Codes Double click on D4261 or D4273 to edit those procedures In the Treatment Areas section, make sure tooth is selected so Open Dental will prompt you for a tooth number. There are other options ...
by jclaydds
Fri Dec 07, 2012 5:37 am
Forum: Main Forum
Topic: Why is a prosthesis date required for a periodic exam, D0120
Replies: 1
Views: 2792

Re: Why is a prosthesis date required for a periodic exam, D

I suspect this may fix the problem.

Go to List ~ Procedure Codes

Double Click on D0120 Procedure code to edit it.

Make Sure the box is NOT checked for "Is Prosthesis"
by jclaydds
Tue Aug 21, 2012 4:22 pm
Forum: Main Forum
Topic: Spell Checker
Replies: 3
Views: 3986

Re: Spell Checker

Feature Request #541 and I am happy to say that it has worked its way to the #1 spot in the feature request list. Hopefully we will see some work on this feature request soon. I can't imagine it would be an easy thing to accomplish but I have wanted it for a long time. Not only spell checking capabi...
by jclaydds
Sat Aug 11, 2012 12:47 pm
Forum: Main Forum
Topic: QuickBooks Integration Version 12.1
Replies: 11
Views: 21232

Re: QuickBooks Integration Version 12.1

QB must be installed on the workstation. It does not work with the online version.
by jclaydds
Fri Aug 03, 2012 9:41 am
Forum: Main Forum
Topic: QuickBooks Integration Version 12.1
Replies: 11
Views: 21232

Re: QuickBooks Integration Version 12.1

Using Version 12.3.6 Making good progress. It seems all is working as expected now. As Jason suggested, I played around with the QuickBooks File Path in the Open Dental Setup screen under Accounting and that seemed to have solved the issues that I was having. Since the 12.3.5 release, I can now send...
by jclaydds
Mon Jul 30, 2012 6:20 pm
Forum: Main Forum
Topic: QuickBooks Integration Version 12.1
Replies: 11
Views: 21232

Re: QuickBooks Integration Version 12.1

Jason,

I see that version 12.3.5 was released today. If I get a chance tomorrow, I'll give it another try to send an old deposit and see how that works. I'll also play around the file paths to see if I can avoid the other error.

Thanks,

Jeff
by jclaydds
Fri Jul 27, 2012 2:44 pm
Forum: Main Forum
Topic: QuickBooks Integration Version 12.1
Replies: 11
Views: 21232

Re: QuickBooks Integration Version 12.1

Updated to Version 12.3.4.0 (Beta) today and was excited to try the improved functionality of QuickBooks with the ability to send Memos (Version 12.3) to distinguish what the deposit is for (MC/VISA, AMEX, Care Credit, etc) and the ability to send old deposits. I spent an hour+ with Tonya (Open Dent...
by jclaydds
Mon Jul 02, 2012 3:17 pm
Forum: Main Forum
Topic: Topaz Pads Model T-L460-HSB Not Working - Duh!
Replies: 4
Views: 9075

Re: Topaz Pads Model T-L460-HSB Not Working - Duh!

Yes, there are two batteries in the pen of the Model T-L460-HSB. I had a 4th Topaz pad stop working today. In my original post, I had noted I had bought the Topaz pads used off Ebay so I had no way of knowing how old they are. Their age could explain why I have now had 4 pads that the batteries were...
by jclaydds
Tue Jun 26, 2012 5:47 pm
Forum: Main Forum
Topic: Topaz Pads Model T-L460-HSB Not Working - Duh!
Replies: 4
Views: 9075

Topaz Pads Model T-L460-HSB Not Working - Duh!

I found some used Topaz T-L460-HSB Signature Pads on Ebay a couple of years back and now keep them in each operatory. I got a good deal on them but now I have had three of them stop working. I chalked it up to buying used stuff off ebay and getting what you pay for. After the third one stopped worki...
by jclaydds
Mon Jun 18, 2012 3:16 pm
Forum: Main Forum
Topic: Creating additional codes for ortho
Replies: 6
Views: 12646

Re: Creating additional codes for ortho

We use this method all the time. We don't add decimals but add letters. The format might by DXXXXa, DXXXXb, DXXXXc, etc. Of course the X's represent the numbers in the procedure code. Use your imagination. If you want to charge different fees for the same procedure code, you might have a molar seala...
by jclaydds
Tue Apr 24, 2012 4:15 pm
Forum: Advanced Topics
Topic: Quickbooks Integration - Different Computers
Replies: 9
Views: 14792

Re: Quickbooks Integration - Different Computers

Thanks Jordan. Looking forward to using the QuickBooks feature. These changes will help.
by jclaydds
Mon Apr 23, 2012 5:11 pm
Forum: Advanced Topics
Topic: Quickbooks Integration - Different Computers
Replies: 9
Views: 14792

Re: Quickbooks Integration - Different Computers

joshuab, Take a look at this link from the Main Forum. It may shed some light on your concerns. I expressed some concerns to Jordan as well that you will read in the link below. Jordan stated they will make some changes but unsure when that is planned to occur. http://opendentalsoft.com/forum/viewto...
by jclaydds
Mon Apr 23, 2012 5:03 pm
Forum: Main Forum
Topic: Initial training
Replies: 15
Views: 12613

Re: Initial training

It seems like OD is too good to be true. My exact thoughts when I first started looking into using Open Dental in 2008. I have been in practice for nearly 30 yrs. I had used a couple of "lesser known" practice management software programs for nearly 20 yrs. The software I was using in 2008 was not ...
by jclaydds
Mon Apr 02, 2012 5:19 pm
Forum: Main Forum
Topic: Shutdown All Opendental
Replies: 10
Views: 9440

Re: Shutdown All Opendental

Not sure if this Open Dental Feature will help you but under Setup | Security. There is a feature located on lower left side of screen that gives you the ability for Open Dental to automatically "log off" a user after so many minutes. I don't utilize the feature so I have mine set to zero. I am not ...
by jclaydds
Sat Mar 24, 2012 8:10 am
Forum: Main Forum
Topic: [SOLVED] denture repair - asking for tooth number
Replies: 2
Views: 3260

Re: denture repair - asking for tooth number

Joseph, It is related to how you have the procedure set up under Lists | Procedure Codes. Go to the particular code you are using for the denture repair and look at the section that says "Treatment Areas". If you have "tooth" highlighted, it is always going to ask you for a tooth number which might ...
by jclaydds
Sat Mar 24, 2012 8:04 am
Forum: Main Forum
Topic: QuickBooks Integration Version 12.1
Replies: 11
Views: 21232

QuickBooks Integration Version 12.1

Using 12.1.13 Just got QuickBooks Connected to Open Dental. I am trying to figure out how this integration could be useful in our office. Let me explain some of the limitations I am seeing at first glance. We use QuickBooks locally -- Not Online version. QuickBooks Data Base is installed on server. ...
by jclaydds
Wed Feb 29, 2012 3:38 am
Forum: Main Forum
Topic: quickbooks question
Replies: 10
Views: 10028

Re: quickbooks question

I am still on version 12.0.X. I am anticipating the update to beta 12.1.X soon. The integrated QuickBooks automated deposit feature is exciting. Our situation is similar to Robert's but not exact. Unlike Robert, we use the same income account for all deposits. However, we do make seperate deposits e...
by jclaydds
Sun Feb 26, 2012 4:26 pm
Forum: Main Forum
Topic: Unexpected Behavior in Date Field
Replies: 1
Views: 2466

Unexpected Behavior in Date Field

Using Version 12.0.17 Double Click on a procedure in chart to edit procedure. I understand that first field (date entry) is non-editable for security. There are two other dates that are editable: Date TP and Date. Expected behavior in a date field in Open Dental is to be able to click on that field ...
by jclaydds
Mon Jan 30, 2012 2:41 pm
Forum: Main Forum
Topic: Print only patients note
Replies: 2
Views: 4010

Re: Print only patients note

Go to Chart Module. On right side of screen above your treatement notes, you have several menu choices. The next to the last one is "Show". The last one is "Draw". Select "Show". There are many boxes checked, usually by default, that determines what you want to show in the chart. You can uncheck Com...
by jclaydds
Sun Jan 08, 2012 4:19 pm
Forum: Main Forum
Topic: Changing Patients Assigned to a Provider
Replies: 4
Views: 4987

Re: Changing Patients Assigned to a Provider

Thanks -- Submitted feature request tonight.
by jclaydds
Sat Jan 07, 2012 2:49 pm
Forum: Main Forum
Topic: Changing Patients Assigned to a Provider
Replies: 4
Views: 4987

Changing Patients Assigned to a Provider

On version 11.1.25 Starting with version 11.1, there is the ability to change all patients of one provider to another provider. Does this also work for the secondary provider? I have tried it a couple of times and it doesn't seem to be working. I just had a hygienist quit. We have hired her replacem...
by jclaydds
Tue Jan 03, 2012 5:02 pm
Forum: Main Forum
Topic: New user looking for answers
Replies: 13
Views: 11958

Re: New user looking for answers

Janet, I think Rick's idea of the putting that extra letter on the ADA code was a great idea and solution to your dilemma. We use this trick with several codes in our office. For example, D9630a might by Fluoridex. D9630b might be OmniGel. D9630c might be PerioMed. They all can be a different fee an...
by jclaydds
Sun Dec 25, 2011 5:50 pm
Forum: Main Forum
Topic: New user looking for answers
Replies: 13
Views: 11958

Re: New user looking for answers

Janet, Welcome the Open Dental Community and Open Dental Forum. You will find a lot of people here that are willing to help. I realize we are in the Christmas Holidays so people are likely a bit scarce right now. You will also find Open Dental Tech Support to very helpful as well as you get through ...
by jclaydds
Wed Dec 14, 2011 1:13 pm
Forum: Main Forum
Topic: scanning batch EOBs
Replies: 12
Views: 11299

Re: scanning batch EOBs

You may be referring to something else (Lab Slip in Sheets??? or Lab Cases that track cases that are out to the lab) but in our office, we have created an Image Category Called: Lab Rx and we scan all of our hand written lab slips into Open Dental now. Original goes to the lab and the scanned copy i...
by jclaydds
Tue Nov 22, 2011 4:19 pm
Forum: Main Forum
Topic: Batch Insurance
Replies: 4
Views: 4218

Re: Batch Insurance

Jorge, I know this doesn't solve your issues with batch insurance but I bet you realize that the same person can have multiple copies of Open Dental open on the same computer. When we are into something in Open Dental that doesn't allow you to bounce back and forth between what you are doing and the...
by jclaydds
Wed Nov 09, 2011 3:19 am
Forum: Main Forum
Topic: Old Task Lists
Replies: 7
Views: 5843

Re: Old Task Lists

That worked great! Sorry that I was so slow picking up on the solution you proposed.
by jclaydds
Tue Nov 08, 2011 7:03 pm
Forum: Main Forum
Topic: Old Task Lists
Replies: 7
Views: 5843

Re: Old Task Lists

Jordan, I am feeling dumb right now. I must be doing something wrong but I can't seem to cut and paste the list either. I am right clicking on a task list that I want to cut, left clicking on cut and then right clicking on another list called "Previous Employees" and then left clicking on paste and ...
by jclaydds
Tue Nov 08, 2011 5:58 pm
Forum: Main Forum
Topic: Open Source scanning software
Replies: 4
Views: 7480

Re: Open Source scanning software

I am using a Fujitsu ScanSnap S1500 scanner. Cost is approximately $450. It is a great scanner that I highly recommend. It is NOT a twain scanner -- it only outputs to a PDF files. With the multipage scanning capability in Open Dental in version 11.1, I might do things differently and get the Fujits...
by jclaydds
Tue Nov 08, 2011 3:02 pm
Forum: Main Forum
Topic: Old Task Lists
Replies: 7
Views: 5843

Re: Old Task Lists

Is there a way you can cut/paste multiple tasks at one time? Instead of using cut/paste, I am using the "Send To" and simply sending it to a Task List for "Previous Employees" as you suggested. When someone has literally hundreds of tasks, this is going to take a while (hours?) I am sure it comes un...
by jclaydds
Tue Nov 08, 2011 11:57 am
Forum: Main Forum
Topic: Old Task Lists
Replies: 7
Views: 5843

Old Task Lists

I have been using Task Lists for the last 2-3 years. It is one of my favorite features of Open Dental. It makes communication between our staff much more efficient. I have an issue with having task lists still showing on employees who no longer work in our office. I would like to delete these task l...
by jclaydds
Sun Oct 16, 2011 12:49 am
Forum: Main Forum
Topic: A "Dashboard" stats view in 11.1?
Replies: 6
Views: 6527

Re: A "Dashboard" stats view in 11.1?

Yes, it is in there. Go to Reports and Dashboard tab is in the upper right corner of the Reports screen.
by jclaydds
Mon Oct 03, 2011 11:51 pm
Forum: Main Forum
Topic: Problem List (Up & Down Arrows)
Replies: 3
Views: 3706

Re: Problem List (Up & Down Arrows)

Getting the erratic behavior and the highlighted item issue addressed will certainly be a big help. I still think the alphabetical order would be nice as well. Consider if you have a 100 items or more on your problem/disease list. You enter a new problem such as Asthma. Normal behavior in the past w...
by jclaydds
Mon Oct 03, 2011 12:32 pm
Forum: Main Forum
Topic: Problem List (Up & Down Arrows)
Replies: 3
Views: 3706

Problem List (Up & Down Arrows)

Using Version 11.0.30 I keep the items on the problem list in alphabetical order so they can easily be located by staff members. I am finding it nearly impossible and very frustrating to move items up and down the problem list using the up and down arrows. Occasionally, I will get expected behavior ...
by jclaydds
Tue Sep 06, 2011 3:20 pm
Forum: Main Forum
Topic: Cone Beam Study - Data Storage
Replies: 2
Views: 3008

Re: Cone Beam Study - Data Storage

I can't figure out how to create a shortcut in Images Module to point to a directory in Windows. I am very familiar with using the import feature to import a single file. I need this shortcut to point to a directory that contains many files. Can you give me some idea on how to create the shortcut? T...
by jclaydds
Tue Sep 06, 2011 7:16 am
Forum: Main Forum
Topic: Cone Beam Study - Data Storage
Replies: 2
Views: 3008

Cone Beam Study - Data Storage

I have received a couple of Cone Beam X-ray studies from specialists. The data file for each Cone Beam study is in a directory that is about 12MB. The data folder consists of about 180 slices in individual files. Is there anyway to attach this data to a patient in Open Dental. Of course, I have on m...
by jclaydds
Sun Sep 04, 2011 3:21 pm
Forum: Main Forum
Topic: Procedure Button Categories Slider Button
Replies: 1
Views: 2467

Procedure Button Categories Slider Button

I would like to make a suggestion for an improvement to the chart module. If you put enough Procedure Button Categories in, the list becomes long and the slider button appears at the bottom of the list. The slider button on the list to the left (Diagnosis) is located on the right side of the list. T...
by jclaydds
Tue May 31, 2011 2:42 pm
Forum: Main Forum
Topic: Database Maintenance Questions
Replies: 1
Views: 2679

Database Maintenance Questions

I have a couple of questions about the DataBase Maintenance Function. 1) What is the difference between the "Check" button and the "Fix" button? Should we using them both? Should we "Check" 1st and then "Fix" 2nd? 2) I previously used a program called MySQL Administrator to optimize my MySQL OpenDen...
by jclaydds
Tue May 24, 2011 1:42 pm
Forum: Main Forum
Topic: Daily Production
Replies: 2
Views: 3463

Re: Daily Production

This is controlled by the "Appointment View" feature. You select the appointment view you want a couple of lines up from where the production shows in the appointment module. The answer to your question is likely found by going to Setup| Appointment Views. It is here where you can create different a...
by jclaydds
Sat May 21, 2011 4:40 am
Forum: Main Forum
Topic: Appointment Colors
Replies: 8
Views: 9026

Re: Appointment Colors

Thanks!
by jclaydds
Fri May 20, 2011 2:42 am
Forum: Main Forum
Topic: Appointment Colors
Replies: 8
Views: 9026

Re: Appointment Colors

Feature Request #105 - Appointment Color by Procedure Type is slowly getting closer to the top. I am looking for a work-around until this feature is implemented. We do sedation in our office. Our state dental board has changed the law regarding monitoring of these patients. We need to be adequately ...
by jclaydds
Thu Apr 28, 2011 12:04 am
Forum: Main Forum
Topic: Problems(Diseases) & Allergies
Replies: 2
Views: 3147

Re: Problems(Diseases) & Allergies

Agreed, 99% of what was allergies ended up on the allergies list and 99% of the diseases ended up on the problems list. I just have 3-4 that need to be changed to the other list. Bottom line is the update process did a fantastic job. Thanks for the great work!

Jeff
by jclaydds
Wed Apr 27, 2011 2:47 pm
Forum: Main Forum
Topic: Problems(Diseases) & Allergies
Replies: 2
Views: 3147

Problems(Diseases) & Allergies

Playing around with Version 7.9.3 During the update from Version 7.8 to 7.9, any disease (now called problems) that had the word allergy or allergies in it was moved over to the allergy list. I had a couple of diseases/problems that got moved over that I would like to move back. For example, I had a...
by jclaydds
Tue Apr 26, 2011 1:59 pm
Forum: Main Forum
Topic: mysql version
Replies: 6
Views: 6602

Re: mysql version

The error is with version 5.0. Upgrading to version 5.5 took care of the problem for me. No more Error 17!
by jclaydds
Thu Mar 17, 2011 1:38 am
Forum: Main Forum
Topic: Database Access
Replies: 5
Views: 5674

Re: Database Access

Follow up to Post. There is currently a reference to this feature ( File | Choose Database ) on the Bug list and a soon to be release concerning this feature on Version 7.7 and 7.8. It says this feature is "not reliable and will be disabled" ??? I suggest you contact Open Dental Tech Support for fur...
by jclaydds
Thu Mar 17, 2011 1:29 am
Forum: Main Forum
Topic: Database Access
Replies: 5
Views: 5674

Re: Database Access

Go to File | Choose Database. There is a box (option) on this screen to allows you to check or uncheck if you want to see this screen each time you log on to Open Dental. I have it checked so I don't see the screen each time but realize that I can manually always go to File | Choose Database if I wa...
by jclaydds
Tue Mar 15, 2011 10:24 am
Forum: Main Forum
Topic: Customize an RX
Replies: 11
Views: 10510

Re: Customize an RX

The Rx sheet can be customized in any way you want. Go to Setup | Sheets. You cannot edit the Rx in the internal document form. You highlight the Rx on the left side of the page and hit the copy button and it will copy the Rx to the right side (Custom Side). You then can edit the form anyway you wan...
by jclaydds
Wed Mar 09, 2011 4:54 pm
Forum: Main Forum
Topic: Chart note:Post-op call, specialist/other DDS conversation
Replies: 5
Views: 6060

Re: Chart note:Post-op call, specialist/other DDS conversation

I normally use a "clinical note" rather than the Comm Log. If memory serves me right, the dummy codes for a clinical note (zclin), tooth note (ztoth) and appointment note (zAppt) was already in the Procedure Code List. If they weren't, I guess I added them. To make it easier to enter these notes, I ...
by jclaydds
Mon Feb 14, 2011 5:10 am
Forum: Main Forum
Topic: Sealant Graphic on 3d Tooth Chart
Replies: 0
Views: 2484

Sealant Graphic on 3d Tooth Chart

Using Version 7.7.11 The sealant graphic on 3D Tooth Chart will not follow upper molars if you use the movement function and tip the tooth mesially. The sealant graphic follows tooth with mesial movement. The sealant graphic also seems to follow lower molars with tipping or movement. It seems to jus...
by jclaydds
Thu Feb 03, 2011 2:39 pm
Forum: Main Forum
Topic: web form duplicate patients
Replies: 4
Views: 4779

Re: web form duplicate patients

Merge is not automatic. It has to be done manually. Go to Tools , Misc Tools and then Merge Patients.

Jeff
by jclaydds
Wed Feb 02, 2011 7:41 am
Forum: Main Forum
Topic: Invalid Signature
Replies: 2
Views: 3184

Re: Invalid Signature

Forgot to tell you -- Using version 7.6.16
by jclaydds
Wed Feb 02, 2011 7:34 am
Forum: Main Forum
Topic: Invalid Signature
Replies: 2
Views: 3184

Invalid Signature

Still trying to work out the kinks with using Forms for all my internal forms in the office. I understand it is desireable and legally the only option if the form is changed, it would invalidate any signatures that was already on the form. The problem is that it is real easy to invalidate the signat...
by jclaydds
Fri Jan 21, 2011 12:47 pm
Forum: Main Forum
Topic: Tab Advance to Next Field in Forms
Replies: 7
Views: 6975

Tab Advance to Next Field in Forms

I have been working the last couple of weeks on getting all of our forms set up in sheets, forms and webforms. As you might imagine, my custom patient registration form has lots of blanks for entering data. We plan to use this form in a Kiosk in reception area. The tab key does not behave as expecte...
by jclaydds
Wed Jan 19, 2011 12:46 pm
Forum: Main Forum
Topic: Sheets, Webforms. Submit Button?
Replies: 9
Views: 7533

Re: Sheets, Webforms. Submit Button?

Follow up to previous post. After I used Picasa to "crop the image" to make it shorter. I also had to adjust the length of the static image in the sheets setup or it would still cover up the "Submit" button. Hopefully, this might save someone else a lot of time if you are setting up Webforms and usi...
by jclaydds
Wed Jan 19, 2011 12:42 pm
Forum: Main Forum
Topic: Digital Signatures
Replies: 2
Views: 3192

Re: Digital Signatures

Follow Up to Original Post Okay, in my private office, I put appropriate instructions on form and sign it and then hit Okay to save form. My dental assistant opens form a second time in operatory and reviews instructions with patient, asks patient if they have any questions, after all questions are ...
by jclaydds
Wed Jan 19, 2011 5:44 am
Forum: Main Forum
Topic: Digital Signatures
Replies: 2
Views: 3192

Digital Signatures

This may be "expected behavior" but just want to ask. We are trying to use the Forms Features with digital signatures utilizing Topaz Signature pads. I often will walk to my office to fill out charts. My auxillary may complete some of the chart but I elect to not totally delegate this task. I will o...
by jclaydds
Mon Jan 10, 2011 3:53 pm
Forum: Main Forum
Topic: new version - printing bug?
Replies: 1
Views: 2544

Re: new version - printing bug?

Known Issue. See Bug List. Normally, the tech support team gets these issues resolved fairly quickly and a fix is usually available within a few days by updating to the newest version.

See Bug List for the latest information.

http://70.90.133.65:1942/ODBugTracker/P ... sions.aspx

Jeff
by jclaydds
Mon Jan 10, 2011 8:18 am
Forum: Main Forum
Topic: Sheets, Webforms. Submit Button?
Replies: 9
Views: 7533

Re: Sheets, Webforms. Submit Button?

Agreed. The Webforms are going to be a welcome additon to the program and this issue is a minor invconvienence that can be improved on later.

Thanks,

Jeff
by jclaydds
Sun Jan 09, 2011 6:44 pm
Forum: Main Forum
Topic: Sheets, Webforms. Submit Button?
Replies: 9
Views: 7533

Re: Sheets, Webforms. Submit Button?

Jordan, That was the problem but the solution wasn't easy. I started by simply trying to shorten the content of the form and thereby leaving the last few lines "blank". In spite of doing this, the "Submit" button was not visible after I uploaded the form in Webforms. Even with the image blank on the...
by jclaydds
Sat Jan 08, 2011 2:39 pm
Forum: Main Forum
Topic: Sheets, Webforms. Submit Button?
Replies: 9
Views: 7533

Sheets, Webforms. Submit Button?

Version 7.6.5 Okay, I am trying to learn Sheets and Webforms at the same time. I am thinking Sheets is going to have a steep learning curve. I am a few hours into my custom patient registration form. I had registration form in a word document. Converted it into a pdf document and Adobe gave me abili...
by jclaydds
Sat Jan 08, 2011 8:48 am
Forum: Main Forum
Topic: Unhandled Exception Letter Merge
Replies: 1
Views: 2665

Unhandled Exception Letter Merge

Using version 7.6.5 Just updated from 7.5. Now Letter Merge is giving following unhandled exception: See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.NullReferenceException: Object referen...
by jclaydds
Sun Jan 02, 2011 3:03 am
Forum: Main Forum
Topic: Thinking about going with OD -- Few Questions
Replies: 13
Views: 13129

Re: Thinking about going with OD -- Few Questions

Ray, I'll take a stab at some of your questions. Maybe some others will chime in as well. I have used Open Dental for nearly 3 years. Established Practice of 25+ years, 2 doctors, 3 hygienists, 8 ops. We couldn't be happier. Great program, features continually enhanced, great tech support -- and the...
by jclaydds
Thu Dec 02, 2010 1:42 am
Forum: Main Forum
Topic: Windows Crashing
Replies: 1
Views: 2603

Windows Crashing

Using Version 7.5.14 I use Crash Plan for several months now to back up Open Dental to an external hard drive attached to my home laptop. Per Dr. Spark's recommendations, I will often restore my Open Dental data to my home laptop to verify my backups are working properly I am getting a serious Windo...
by jclaydds
Tue Nov 23, 2010 1:51 pm
Forum: Main Forum
Topic: Printing/Outputting Fee Schedule
Replies: 2
Views: 3151

Re: Printing/Outputting Fee Schedule

David,

I think what you are looking for is:
Reports
Under Lists --- Procedure Codes

After bringing up the procedure code report, you can choose to print it, export it, etc.

Jeff
by jclaydds
Fri Nov 19, 2010 11:47 am
Forum: Main Forum
Topic: Patient Pictures into system quickly
Replies: 13
Views: 11202

Re: Patient Pictures into system quicklyu

Instead of using a conventional digital camera, we use a webcam that is attached to our computer at the receptionist's desk. The webcam has the capability of taking digital photos. You certainly don't get quite the quality and ability to zoom, compose the photo, etc like you would with a digital cam...
by jclaydds
Wed Nov 17, 2010 6:19 pm
Forum: Main Forum
Topic: Thrilled with Open Dental
Replies: 3
Views: 4385

Thrilled with Open Dental

I have never been very patient. For example, When I order something, I am tempted to pay a bit more to get it shipped a little quicker. Consequently, my lack of patience tempts me to look at new Open Dental Version releases and I have a hard time resisting updating to a new beta version. I usually m...
by jclaydds
Sun Nov 14, 2010 3:48 pm
Forum: Main Forum
Topic: [OT] How many PCs do you have in your office?
Replies: 7
Views: 6064

Re: [OT] How many PCs do you have in your office?

1) How many total PCs in your office (excluding server) 19 2) How are they distributed (how many front desk/business office vs. operatories vs. elsewhere - feel free to elaborator 8 ops, 4 front desk, 2 in doctors offices, 5 elsewhere 3) How many docs? 2 full time, 1 part time 4) How many are hard ...
by jclaydds
Fri Nov 12, 2010 2:54 am
Forum: Main Forum
Topic: Lexicomp??
Replies: 5
Views: 6052

Re: Lexicomp??

I will be interested to see what happens with this "link to Lexi-Comp" in Open Dental. Right now, it seems to me that it functions like a paid advertisement. You click on the link and takes your to a page that encourages you to contact LexiComp to set up a subscription to their service. I called Ope...
by jclaydds
Sat Oct 30, 2010 4:46 pm
Forum: Main Forum
Topic: Let Open Dental Track Health History Updates
Replies: 7
Views: 6009

Let Open Dental Track Health History Updates

Just a thought. I don't think I have ever heard of anyone trying this but it seems like it would work so I thought I would run it by the forum. We do verbal health history updates at hygiene recalls and occasionally at restorative visits. We have our patients complete a new health history form usual...
by jclaydds
Tue Oct 26, 2010 8:40 am
Forum: Main Forum
Topic: Chart Module - Show Tab
Replies: 3
Views: 3524

Chart Module - Show Tab

I am currently on version 7.3.7 In chart module on show tab, there use to be boxes to allow you to only look at x-rays or to look at only hygiene procedures. These boxes have disappeared. I miss this feature. Apparently, it was removed when the overhaul was done with the new Chart Views feature. Is ...
by jclaydds
Sat Oct 23, 2010 4:37 am
Forum: Main Forum
Topic: How to stop MySQL?
Replies: 1
Views: 2455

Re: How to stop MySQL?

It is different in Windows 7

See the following forum link:

viewtopic.php?f=1&t=2634

Jeff
by jclaydds
Wed Oct 20, 2010 5:21 pm
Forum: Main Forum
Topic: Chart Module --Enter Treatment Tab
Replies: 3
Views: 4064

Chart Module --Enter Treatment Tab

I am on version 7.3.7 May have uncovered a small bug -- I wouldn't think this was intended behavior. First, select a patient, then open the chart module. The program defaults to the first tab which is the Enter Treatement Tab. Click on any of the other tabs (Missing Teeth, Movements, Primary Teeth, ...
by jclaydds
Sun Oct 10, 2010 11:32 am
Forum: Advanced Topics
Topic: Auto-Dialer and SMS Text Reminder
Replies: 52
Views: 107833

Re: Working Auto-Dialer!!

I guess this post is on the Advanced Topics Forum for a reason. Re: Part 1 of instructions: I would love to utilize this auto dialer capabilty but have no programming knowledge. How would I add those two lines in OpenDental.ProgramL.cs? Where the heck is OpenDental.ProgramL.cs? I imagine if I have t...
by jclaydds
Wed Oct 06, 2010 11:30 am
Forum: Main Forum
Topic: Veneer Graphic on Molar
Replies: 6
Views: 5383

Veneer Graphic on Molar

I am not sure it would be accurate to call this a "bug" but the veneer graphic on a molar is not appearing as expected. I currently am on Version 7.2.44. The veneer graphic was first released a couple of versions ago. The veneer graphic works beautifully on anterior teeth and bicuspids. When I post ...
by jclaydds
Tue Sep 28, 2010 5:24 pm
Forum: Main Forum
Topic: Task List - Also Posted on Dental Town Forum
Replies: 4
Views: 6790

Task List - Also Posted on Dental Town Forum

Rob, Here is the section in Online manual on the Task List: http://www.opendental.com/manual/taskList.html You asked for a demo of using the task list. Not sure I am up to posting screen shots but let me see if I can get you started. Before I get into some of the details, I will tell you that we use...
by jclaydds
Tue Aug 31, 2010 4:45 pm
Forum: Main Forum
Topic: Importing PDF's
Replies: 10
Views: 8376

Re: Importing PDF's

In our office, we also think it would require too much effort to scan each EOB individually and import each one into each person's chart in the Open Dental Images Module. Nevertheless, we are trying to get rid of the filing cabinets full of paper including EOB's so we like the idea of scanning them....
by jclaydds
Tue Aug 24, 2010 12:57 pm
Forum: Main Forum
Topic: Database Optimization
Replies: 1
Views: 2570

Database Optimization

http://www.opendental.com/manual/troubleshootingSlowness.html Concerning database optimization with MySQL Administrator, should Open Dental be shut down on all the workstations before the database optimization tool is run on the server? I was worried about data corruption if users were still working...
by jclaydds
Tue Aug 24, 2010 11:38 am
Forum: Main Forum
Topic: What is the easiest way to update my fees ?
Replies: 4
Views: 4085

Re: What is the easiest way to update my fees ?

Mike, I believe your fee update will only take effect on what is treatment planned or scheduled going forward. Those procedures that are already treatment planned or scheduled previously will have the old fee. There is a tool that you can use to update all the existing scheduled or treatment planned...
by jclaydds
Mon Aug 23, 2010 6:29 pm
Forum: Main Forum
Topic: Sync Calender with Google?
Replies: 9
Views: 18400

Re: Sync Calender with Google?

It sounds like your office manager is a blackberry user. Not sure this would help but here is the link I was thinking about when I mentioned the iPhone app that is currently being developed. It sounds like that is available not only for Open Dental but also Eaglesoft. http://opendentalsoft.com/forum...
by jclaydds
Mon Aug 23, 2010 5:24 pm
Forum: Main Forum
Topic: What is the easiest way to update my fees ?
Replies: 4
Views: 4085

Re: What is the easiest way to update my fees ?

I would guess that if you are not interested in doing an "across the board" percentage fee increase, you will have to manually update each fee. You would go to Lists, Procedure Codes and then click on each procedure to edit the fee. If you decide that you want to do a percentage increase, you again ...
by jclaydds
Mon Aug 23, 2010 5:18 pm
Forum: Main Forum
Topic: Combined procedures on one appointment
Replies: 2
Views: 3356

Re: Combined procedures on one appointment

See if this will help explain the concept. Look under the heading: Time Calculations

http://www.opendental.com/manual/aptedit.html

Hope this helps.

Jeff
by jclaydds
Mon Aug 23, 2010 5:12 pm
Forum: Main Forum
Topic: Sync Calender with Google?
Replies: 9
Views: 18400

Re: Sync Calender with Google?

I also use google apps and google sync to sync info to my iPhone. I think that the google calendar would be far inferior as far as features, etc if you tried to use it to schedule your patients as compared to any scheduling module in most dental practice management system software programs no matter...
by jclaydds
Tue Aug 03, 2010 8:48 am
Forum: Main Forum
Topic: Letter Merge Unhandled Exception
Replies: 4
Views: 4329

Re: Letter Merge Unhandled Exception

I just heard back from technical support today. It appears Open Dental has a fix and it will be released in version 7.1.32

Thanks for the quick fix!

Jeff
by jclaydds
Mon Aug 02, 2010 4:55 pm
Forum: Main Forum
Topic: Letter Merge Unhandled Exception
Replies: 4
Views: 4329

Letter Merge Unhandled Exception

Unhandled exception when using letter merge. Not trying to cirmcumvent proper channels. Talked with Debbie in Tech Support after work today. She got a copy of my database to have someone test the issue. Just thought I would see if anyone on the forum can look at the details below and see if they see...
by jclaydds
Wed Jul 21, 2010 3:51 pm
Forum: Main Forum
Topic: Charting implants
Replies: 10
Views: 9531

Re: Charting implants

If I understand your question correctly, you want a root form implant to show up on the 3d tooth chart. Of course you need to mark the natural tooth as missing. I use code D6010 which is "surgical placement of implant body: endosteal implant" You need to make sure the paint type is "implant" and the...
by jclaydds
Fri Jul 16, 2010 6:24 pm
Forum: Main Forum
Topic: Time Clock Reports -- Version 7.1
Replies: 3
Views: 3819

Re: Time Clock Reports -- Version 7.1

Sorry, Jordan I can't figure out how to see the time card hours in decimal format. I am on versions 7.1.27 and it appears that decimal support occurred at version 7.1.21. I s there an option where you choose how you want time to appear. I guess I am getting the time card report properly. I am going ...
by jclaydds
Fri Jul 16, 2010 2:58 am
Forum: Main Forum
Topic: Time Clock Reports -- Version 7.1
Replies: 3
Views: 3819

Time Clock Reports -- Version 7.1

Just a courtesy reminder. I updated to the beta Version 7.1 around mid May. It is clearly documented in the features of the new version about changes with the Time Clock feature and the difference in reports so I have no excuse. Nevertheless, maybe this post will save others some grief. Unfortunatel...
by jclaydds
Thu Jun 10, 2010 6:06 pm
Forum: Main Forum
Topic: Allergic Rx.
Replies: 1
Views: 2803

Re: Allergic Rx.

Robert, Yes, Open Dental already has this capability. First of all, you set allergies under Diseases. Go to Setup, Diseases. We list them as Allergy:Penicillin/Amoxicillin, Allergy:Cephalosporins, Allergy:Sulfa Drugs, etc. You then add this "disease" to the patient that is allergic to the drug. For ...
by jclaydds
Thu Jun 03, 2010 6:59 pm
Forum: Main Forum
Topic: saving scanned charts one large PDF
Replies: 9
Views: 8936

Re: saving scanned charts one large PDF

jr We do something similar to what you propose -- scanning chart into a large file. I would recommend you consider if there are parts of your old chart that you feel you might refer to often. If so, you might want to scan the chart into 2-3 files so you can easily access the part of the chart you of...
by jclaydds
Tue Apr 13, 2010 2:55 pm
Forum: Main Forum
Topic: Mysql stop
Replies: 2
Views: 3234

Re: Mysql stop

Not sure if the process is different in Windows 7 but this is the process in Windows XP. Hit the "Start" Button, Then the "Run" button and then on the line that says "Open:" You should type the following command: net stop mysql After you finish restoring your backup, you have to restart your mysql s...
by jclaydds
Fri Apr 02, 2010 7:11 am
Forum: Main Forum
Topic: Account/InsCheck/Deposit Problem
Replies: 20
Views: 14802

Re: Account/InsCheck/Deposit Problem

Jordan,

Thanks for checking out the issue and the I appreciate the peace of mind knowing that the database is fine.

Jeff
by jclaydds
Tue Mar 30, 2010 3:19 am
Forum: Main Forum
Topic: Changing Referred Status when Procedure Complete
Replies: 7
Views: 6259

Re: Changing Referred Status when Procedure Complete

To clarify: When a procedure is completed by a specialist that has a "Referrred" status assuming it has a zero fee as well, do you recommend I train my staff to change the status to "Existing Other" or "Complete"? I lean toward "Exisiting Other" since marking it "Complete" makes it appear like it wa...
by jclaydds
Mon Mar 29, 2010 4:30 pm
Forum: Main Forum
Topic: Changing Referred Status when Procedure Complete
Replies: 7
Views: 6259

Changing Referred Status when Procedure Complete

We had an error on a patient's account today. I suspect I know what happened by I am not sure. We had a charge for a root canal applied to a patient's account by mistake. I suspect the root canal was originally put into the patient's chart as a treatment planned item with the appropriate fee. I thin...
by jclaydds
Mon Mar 29, 2010 6:09 am
Forum: Advanced Topics
Topic: RAM used by Open Dental
Replies: 16
Views: 13679

Re: RAM used by Open Dental

I have noticed some latency or sluggishness in Open Dental for last few weeks. Even called tech support to discuss the issue a week or so ago. We tried several things but no noticeable improvement. I was even thinking it might be an issue with my server and unrelated to Open Dental. Just updated thi...
by jclaydds
Fri Mar 26, 2010 7:02 pm
Forum: Main Forum
Topic: Account/InsCheck/Deposit Problem
Replies: 20
Views: 14802

Re: Account/InsCheck/Deposit Problem

I have ran the Temporary Database Integrity Check based on a backup prior to 3-17-10. It found 15 Missing Claim Payments. I printed the results, ran the required backup and then ran the fix. I printed those results as well. I then ran Database Maintenance after the fix and I am pretty sure the Datab...
by jclaydds
Mon Mar 22, 2010 5:38 pm
Forum: Main Forum
Topic: Account/InsCheck/Deposit Problem
Replies: 20
Views: 14802

Re: Account/InsCheck/Deposit Problem

Just getting a little nervous. I did some updates last week. I can' t remember the versions but somewhere in the vicinity of 7.0.4 or 7.0.5. I received an email from Open Dental Support telling me about the bug and the need to update again. I ran the update and ran database maintenance. I did not se...
by jclaydds
Fri Mar 19, 2010 4:29 am
Forum: Main Forum
Topic: Emdeon putting the blame on Open Dental
Replies: 5
Views: 5513

Re: Emdeon putting the blame on Open Dental

Most on this forum can appreciate the frustration with dealing with insurance/insurance companies; however, I respectfully ask that you keep your comments at least PG rated no matter your level of aggravation and frustration. This is a forum for the entire Open Dental community including the staff o...
by jclaydds
Sat Feb 13, 2010 3:30 am
Forum: Main Forum
Topic: Backup on home computer
Replies: 30
Views: 28197

Re: Backup on home computer

See this thread for a fix to get Open Dental's 3d tooth chart to operate with LogMeIn.

viewtopic.php?f=1&t=2012&p=8304&hilit=logmein.com#p8304
by jclaydds
Wed Feb 10, 2010 3:02 pm
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

Success!!!! :P Jordan, Being an XP Pro user and after much trial and error, I had just about given up on getting the Direct X graphics to work in Open Dental. I thought I was going to be one of the few users that it just wasn't going to work for. I tried your instructions going through all steps on ...
by jclaydds
Tue Feb 09, 2010 1:37 am
Forum: Main Forum
Topic: Further Thoughts on Triggers
Replies: 4
Views: 4541

Re: Further Thoughts on Triggers

Jordan, It sounds like you are developing in this "Automation" feature exactly what I have in mind. I see the need when entering certain medications that we need triggers to create a pop-up or some way of making it crystal clear to the provider to be aware of potentially serious problems that may be...
by jclaydds
Tue Feb 09, 2010 1:01 am
Forum: Main Forum
Topic: Dental RAT foot controlled perio input
Replies: 12
Views: 18231

Re: Dental RAT foot controlled perio input

Rick, I'll be interested to hear your feedback as well as your hygienist's feedback on the Dental RAT. I will be interested to hear your thoughts on the learning curve and ease of use with Open Dental. How hard is it to go back and mark bleeding points, etc in Open Dental with the Dental RAT? I real...
by jclaydds
Wed Feb 03, 2010 1:53 pm
Forum: Main Forum
Topic: Open Dental in a Perio practice
Replies: 11
Views: 9951

Re: Open Dental in a Perio practice

I am a GP and I like to write referral letters to each of the specialists that I refer to when I send them a patient. I have never quite got the hang of the "Sheets" feature in Open Dental. Perhaps, I would have tried to learn the Sheets feature if I were not so happy with Open Dental's "Letter Merg...
by jclaydds
Wed Jan 27, 2010 3:32 pm
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

That is great news! I greatly appreciate your continued efforts on this issue. I'll be patient and not attempt any changes based on your rough draft. I want to be sure I am using proper links if any updates are needed so I'll wait on you to complete the draft. I am out of town from Thursday-Sunday. ...
by jclaydds
Tue Jan 26, 2010 5:53 am
Forum: Main Forum
Topic: Conditions on Tooth Chart
Replies: 1
Views: 3238

Conditions on Tooth Chart

Back in the days of using paper charting before getting Open Dental, it was our habit to chart exisitng conditions such as decay, , incipient decay, cracked teeth, etc. I understand that capability has been added to Open Dental a few versions ago but I am now just trying to experiment with it and st...
by jclaydds
Mon Jan 25, 2010 8:17 am
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

In March 2008, I installed approximately 15 new computers in my office. At that time it seemed to be an agreed consensus that I should use XP Pro rather than Vista for an Operating System. That was the advice of my hardware vendor as well - Dental Technolog Consultants (Dr. Lavine). If memory serves...
by jclaydds
Sun Jan 24, 2010 5:41 pm
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

Version 6.9.11 Windows XP Pro Version 2002 Service Pack 3 Jordan, Here is an update after installing Version 6.9.11. I selected Direct X under File, Graphics. I tried the first 6 formats. All yielded the same result. Here is the limited information that I can see on the 3d tooth chart using any of t...
by jclaydds
Tue Jan 19, 2010 2:41 am
Forum: Main Forum
Topic: Scanner Recommendation
Replies: 7
Views: 8099

Re: Scanner Recommendation

Yes, I would assume that if Open Dental supported multiple page scanning, a TWAIN scanner would be best simply because you could scan directly into Open Dental. We don't find it difficult to import the PDF files but it is an extra step and it does take a few seconds to go through the steps to import...
by jclaydds
Mon Jan 18, 2010 5:52 pm
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

Version 6.9.10 Windows XP Pro Version 2002 Service Pack 3 Here is the latest. I went to the following Microsoft Link: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3 I used this link to update Direct X on my machine. After I did so, I am n...
by jclaydds
Mon Jan 18, 2010 3:59 pm
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

Version 6.9.10 Still not having any luck getting Direct X to run on my machines. As you recall, I am running Windows XP Pro, Version 2002, Service Pack 3 After I updated to 6.9.10, I tried to switch the graphics from Open GL to Direct X. It asked me to pick a format from bottom of page. I tried all ...
by jclaydds
Sun Jan 17, 2010 5:29 pm
Forum: Main Forum
Topic: Scanner Recommendation
Replies: 7
Views: 8099

Re: Scanner Recommendation

Since you are looking for a scanner for paper (EOB's Letters, Etc), I would highly recommend the Fujitsu ScanSnap S1500 (Cost is just over $400). I have two of these and another similar one (older model) and they are wonderful. These are not flat bed scanners. They are built so you can load multiple...
by jclaydds
Fri Jan 08, 2010 7:45 pm
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

Still no luck in getting the Direct X graphics to work with version 6.9.7. If I understood your instructions correctly, you asked me to go to Control Panel, Add/Remove Programs and Uninstall any old Direct X installations. I found none. I had done a Direct X update from Microsoft that was mentioned ...
by jclaydds
Fri Jan 08, 2010 12:42 pm
Forum: Advanced Topics
Topic: 6.9.3 Direct X bug
Replies: 34
Views: 26297

Re: 6.9.3 Direct X bug

6.9.7 Still not working for me. I have already done the Direct X Microsoft download that was mentioned in a different thread a few days ago. You see to be making some progress. I was getting an "unhandled exception" with Version 6.9.5 and below when I tried to access the new graphical perio chart. O...
by jclaydds
Thu Jan 07, 2010 1:53 pm
Forum: Main Forum
Topic: Blocking Task Popups
Replies: 1
Views: 2393

Blocking Task Popups

Version 6.9.6

According to he Bug Tracker, there is an enhancement in Ver 6.9.6: Task popups can be blocked by end user. Sound is still heard

Where can this popup function be contolled? Is it in Setup?
by jclaydds
Mon Jan 04, 2010 1:52 pm
Forum: Main Forum
Topic: Fee schedule increase
Replies: 4
Views: 3972

Re: Fee schedule increase

To Print, Go to Reports Menu. Under List Section, go to Procedure Codes. Pick the Fee Schedule you want to use and then you will be able to print it.
by jclaydds
Mon Jan 04, 2010 11:51 am
Forum: Main Forum
Topic: Fee schedule increase
Replies: 4
Views: 3972

Re: Fee schedule increase

Yes, there is an easy way to deal with this. Go to Lists, Procedure Codes and select "Fee Tools" in lower right corner. There are tools to help you change your fees automatically by a certain amount or percentage and then the button you are looking for is titled "Update" and it states it will update...
by jclaydds
Sat Jan 02, 2010 9:49 pm
Forum: Main Forum
Topic: Unhandled Exception - Letter Merge
Replies: 2
Views: 3597

Re: Unhandled Exception - Letter Merge

Thanks,

I followed the instructions from Microsoft in the link you provided and edited the registry according to the instructions in the article and it fixed the problem.

Again, thanks for your help and your prompt reply.
by jclaydds
Sat Jan 02, 2010 2:26 pm
Forum: Main Forum
Topic: Unhandled Exception - Letter Merge
Replies: 2
Views: 3597

Unhandled Exception - Letter Merge

Version 6.9.3 I am trying to use the Letter Merge Function. I have several letters that I use the letter merge function with and have been doing so for the last couple of years. Some of them are still functioning normally but several are giving me an Unhandled Exception. The error message says the e...
by jclaydds
Tue Nov 24, 2009 6:13 am
Forum: Main Forum
Topic: Waiting Room Internet
Replies: 12
Views: 10370

Re: Waiting Room Internet

All of the computers in our office are hard wired to the network through Cat 5 or Cat 6 cables. We only have one router and it is on a different subnet mask and it is only used by our patients that bring in their laptops or WiFi Device. As stated earlier, they can't access our network because the ro...
by jclaydds
Sun Nov 22, 2009 12:22 pm
Forum: Main Forum
Topic: Waiting Room Internet
Replies: 12
Views: 10370

Re: Waiting Room Internet

I don't profess to be an expert at setting up a network but I can tell you what I was told by the person that set up my network. This person has done computer installations in several hundred dental offices so I would expect he would know what he is talking about. I also wanted a wirelss signal avai...
by jclaydds
Thu Oct 29, 2009 1:00 pm
Forum: Main Forum
Topic: Totals missing from Aging Report
Replies: 2
Views: 2843

Re: Totals missing from Aging Report

Likewise, we also have zeros as totals in our Aging Report that I ran today. I called Open Dental Tech Support and they have listed it as a bug and I was told to watch for a "fix" to be hopefully released soon.
by jclaydds
Fri Sep 25, 2009 2:34 am
Forum: Main Forum
Topic: Looking At Kodak Digital X-rays
Replies: 7
Views: 7955

Re: Looking At Kodak Digital X-rays

See this thread in the forum for my comments on XDR.

http://70.90.133.65/forum/viewtopic.php?f=1&t=2182
by jclaydds
Sun Sep 20, 2009 10:52 am
Forum: Main Forum
Topic: Digital Radiography
Replies: 4
Views: 5720

Re: Digital Radiography

We put computers in all our operatories in March 2008 and switched to Open Dental at that time. Our goal was to integrate digital x-rays into the practice in 2009. We have 8 operatories with 2 doctors and 3 hygienists. We bought our sensors a couple of months ago and started using them about a month...
by jclaydds
Tue Sep 01, 2009 4:05 am
Forum: Main Forum
Topic: Query examples
Replies: 4
Views: 4521

Re: Query examples

To Find Active Patients, Go to the Query Example Page

http://70.90.133.65:1942/ODQueryList/QueryList.aspx

Use Query #22.

I am sorry but I can't help you with the Query for deceased patients.
by jclaydds
Fri Jun 26, 2009 8:18 am
Forum: Main Forum
Topic: Logmein
Replies: 4
Views: 6102

Re: Logmein

Roy, I previously had problems with 3D tooth chart not working while using LogMeIn. I found a fix for my computer. Here goes--you may want to try it as well. After logging into LogMeIn prior to going full screen, you will see some boxes down the left side of your screen. Click on Preferences, then c...
by jclaydds
Sat Jun 13, 2009 5:14 am
Forum: Main Forum
Topic: multiple fees for same code
Replies: 2
Views: 3276

Re: multiple fees for same code

You create a second code but add a letter at the end. For example, D1510a could be a space maintainer with band/loop and D1510b could be a distal shoe. You could have a different fee and different description with each code. By the way, if you want a different description to show up, put the descrip...
by jclaydds
Thu May 07, 2009 5:03 pm
Forum: Main Forum
Topic: Sheets: Printing Addresses on Envelops
Replies: 10
Views: 9916

Re: Sheets: Printing Addresses on Envelops

The Open Dental Manual is pretty good when it comes to explaining how to set up the merge feature. http://www.open-dent.com/manual/lettermerge.html I am not sure how much this will help you but here are the merge fields I have set up to print on a business size envelope. «FName» «MiddleI» «LName» «A...
by jclaydds
Tue May 05, 2009 4:18 pm
Forum: Main Forum
Topic: Sending one letter to each household of active patients
Replies: 3
Views: 4283

Re: Sending one letter to each household of active patients

Here is the Query I use to generate a mailing list for families that has a family member that has been seen within the last 3 years. I send out a marketing newsletter to active patients every quarter. My definition of "active" is they have been seen within the last 36 months. This value can be chang...
by jclaydds
Sat May 02, 2009 2:19 am
Forum: Main Forum
Topic: Logmein Ignition
Replies: 3
Views: 4187

Re: Logmein Ignition

LogMeIn Ignition (exclusively an IPhone application) is the coolest thing I have seen in a long time! The cost of the application is a one time fee of $30. Of course, you need LogMeIn installed on the computer you connect with. You can use the free version or Pro version of LogMeIn on your computer....
by jclaydds
Sat May 02, 2009 2:00 am
Forum: Main Forum
Topic: can i connect to an opendental database remotely via IP?
Replies: 17
Views: 26250

Re: can i connect to an opendental database remotely via IP?

I may be missing something here but I think there is an easy solution for what you are wanting to do which is different from the original topic of this thread. If you run open dental on your server at your business office, you can access it from any remote computer with internet access using LogMeIn...
by jclaydds
Sat Apr 11, 2009 10:54 am
Forum: Main Forum
Topic: Premedicate
Replies: 1
Views: 2634

Re: Premedicate

Joann,

See the answer to this question that I posted for you on the thread dated 4-6-09
by jclaydds
Mon Apr 06, 2009 1:15 pm
Forum: Main Forum
Topic: Pre-medication
Replies: 4
Views: 6936

Re: Pre-medication

Select the Patient, Go to Chart Module. On lower left area in Patient Info Section, Double Click on the Coral/Pink Colored area of the Patient Info Section. You should then see a box you can check for Premedication. It should now show up on the schedule.
by jclaydds
Wed Mar 04, 2009 2:12 pm
Forum: Main Forum
Topic: Changing Order of Planned Appointments-Vote for Me!!
Replies: 1
Views: 2592

Changing Order of Planned Appointments-Vote for Me!!

I have been a user of Open Dental for a year now and I love this program! After practicing for 25 years, the decision to change from my former practice management software and go to Open Dental was a good one for me and serves our practice's needs quite well. One of the nicest additions to the progr...
by jclaydds
Fri Feb 20, 2009 12:37 am
Forum: Main Forum
Topic: Income Based on Catagory of Dental Services
Replies: 3
Views: 4509

Re: Income Based on Catagory of Dental Services

If you do not find a query that will give you the desired information, here are a couple of other options. If you are familiar with Microsoft Excel, you could likely get the data you are looking for. Go to Reports, then Daily Reports, then Procedures and enter the date range. Under, type, be sure an...
by jclaydds
Wed Jan 21, 2009 4:13 am
Forum: Main Forum
Topic: Impactions
Replies: 8
Views: 6782

Re: Impactions

In the chart module on the tooth chart, click on the tooth and highlight the wisdom tooth, click on "Movements" tab and then you will want to click on the minus (-) side of the "Occlusal" tab and you will see the tooth begin to move vertically. After clicking the minus sign a few times, the tooth tu...
by jclaydds
Tue Jan 20, 2009 1:31 am
Forum: Main Forum
Topic: Tooth chart missing
Replies: 6
Views: 8622

Re: Tooth chart missing

I previously had problems with 3D tooth chart not working while using LogMeIn. I found a fix for my computer. Here goes--you may want to try it as well. After logging into LogMeIn prior to going full screen, you will see some boxes down the left side of your screen. Click on Preferences, then click ...
by jclaydds
Wed Jan 14, 2009 6:40 am
Forum: Main Forum
Topic: Mistakenly Set an Appointment Complete
Replies: 1
Views: 2560

Mistakenly Set an Appointment Complete

Using Version 6.3.5 I was in the schedule module yesterday and mistakenly set a long appointment with multiple procedures "complete" by hitting the blue check mark. I realized immediately what I had done so I doubled clicked on the appt and set the status back to "scheduled". I realize that when you...
by jclaydds
Sun Oct 26, 2008 3:32 am
Forum: Main Forum
Topic: Multiple Planned Appointments
Replies: 4
Views: 4250

Re: Multiple Planned Appointments

I have a suggestion about the Multiple Planned Appointment Feature. Would it be possible to when you "Add" a planned appointment to choose where you want it in the order of the planned appointments? Presently, I believe the "Add" button always puts it in the last position on the list of planned appo...
by jclaydds
Mon Oct 20, 2008 7:33 am
Forum: Main Forum
Topic: Ver 6.1.1 Time Calculation Feature/Planned Appointment
Replies: 2
Views: 3207

Re: Ver 6.1.1 Time Calculation Feature/Planned Appointment

OK, just updated to Ver 6.1.2 and it has fixed some issues but created other problems. I can now delete a planned appointment. It appears the time calculation feature is working and the default provider's color is now appearing in slider bar. Now another problem after updating to version 6.1.2. I cr...
by jclaydds
Mon Oct 20, 2008 6:33 am
Forum: Main Forum
Topic: Ver 6.1.1 Time Calculation Feature/Planned Appointment
Replies: 2
Views: 3207

Ver 6.1.1 Time Calculation Feature/Planned Appointment

On Version 6.1.1 on Planned Appointments I add a planned appointment and then I want to attach treatment planned procedures to that planned appointment. Open Dental's automatic time calculation's feature is not functioning. I usually will edit the time slightly to suit the patient's needs but Open D...
by jclaydds
Mon Oct 20, 2008 4:10 am
Forum: Main Forum
Topic: Version 6.1.1 Unable to Delete Planned Appointment
Replies: 1
Views: 2581

Version 6.1.1 Unable to Delete Planned Appointment

I just upgraded to version 6.1.1 to use the mulitple planned appointment feature. I just completed the treatment today on a planned appointment. I usually delete the planned appointment at some point during the appointment while the patient is in the chair. Open Dental would not let me delete the pl...
by jclaydds
Sun Oct 19, 2008 3:58 am
Forum: Main Forum
Topic: Is 6.1.1 a Beta Version?
Replies: 1
Views: 2555

Is 6.1.1 a Beta Version?

I usually avoid updating to a new version until some of the bugs have been worked out. I notice that version 6.1.1 is not listed as a Beta version on the Bug Tracker page. This surprises me since it was only released yesterday. Is this correct or should it be listed as a Beta version? I am excited t...
by jclaydds
Mon Sep 29, 2008 12:46 pm
Forum: Main Forum
Topic: Possible Bug -Patient Name on Prescriptions
Replies: 1
Views: 2547

Possible Bug -Patient Name on Prescriptions

I am currently using version 5.9.7 I would consider this a bug but it could be the program's behavior by design. Let me set the stage of this hypothetical patient: Patient's Name is Johnny R. Doe. The Middle Initial stands for Ray. The patient prefers to be called Ray instead of Johnny so I enter Ra...
by jclaydds
Thu Sep 18, 2008 3:17 pm
Forum: Main Forum
Topic: Data conversion question
Replies: 5
Views: 6260

Re: Data conversion question

I converted from Patient Base Software in March 2008. I also worked with James. I was amazed with the amount of data he was able to convert over to Open Dental. He will do a test conversion for you. I would recommend you spend a good bit of time looking it over and see what improvements/tweaking tha...
by jclaydds
Thu Aug 14, 2008 3:37 am
Forum: Main Forum
Topic: Walkout Statement for a single family member
Replies: 10
Views: 8078

Re: Walkout Statement for a single family member

We have also been disappointed with walkout statements since upgrading to version 5.8.x There was a similar problem (bug?) in version 5.6.6 and it was corrected with the 5.6.7 update. In version 5.8.x, we get a lot more information than we want when we print a walkout statement. There is a way aroun...
by jclaydds
Thu Jul 31, 2008 4:17 pm
Forum: Main Forum
Topic: Aging Report As of Date
Replies: 5
Views: 4917

Re: Aging Report As of Date

I suspect you didn't update your aging of your accounts before you ran the report. I believe the 7/29/2008 date is the last date you updated the aging of the accounts. The 7/31/2008 is the the actual date you ran the report. If you update the aging, I suspect the dates will be the same (today). Jeff
by jclaydds
Fri Jul 18, 2008 11:14 am
Forum: Main Forum
Topic: LogMeIn Graphics Settings
Replies: 5
Views: 6019

LogMeIn Graphics Settings

I use LogMeIn to remotely access my office computer from home. It works flawlessly as far as I can tell except for the 3D Tooth Chart. It won't show up on the screen when using LogMeIn remotely. I can go to File, Graphics and Select " Simple Tooth Chart " and I can see the simple tooth chart. Natura...
by jclaydds
Mon May 12, 2008 3:06 pm
Forum: Main Forum
Topic: weighing the big decision
Replies: 18
Views: 120711

Re: weighing the big decision

I'll weigh in on Questions 1 and 2. I'll leave question 3 and 4 for others since I have no experience with digital x-ray and intraoral cameral to this point but I plan to go down that road in the next few months. You probably already know about the DentalTown website. They have an Open Dental Forum ...
by jclaydds
Sat May 10, 2008 4:27 am
Forum: Main Forum
Topic: Time Calculation of Appointments
Replies: 3
Views: 4332

Time Calculation of Appointments

I am a relatively new user to Open Dental (2 months) but the "Time Calculation" feature for length of appointments of Open Dental is causing me more trouble than any other feature presently. I have tried my best to set up accurate time patterns for specific procedures in the procedure list but this ...
by jclaydds
Sun May 04, 2008 1:10 am
Forum: Main Forum
Topic: Help with Query-Marketing
Replies: 3
Views: 4370

Help with Query-Marketing

I need some help with a query. In Query examples, Example 35 as follows almost meets my needs. List of families seen in the last three years. Useful for generating a list of patients for Christmas cards. After saving the resulting datafile, you would use the letter merge feature of Word to actually ...
by jclaydds
Thu Apr 24, 2008 4:03 am
Forum: Main Forum
Topic: remote desktop
Replies: 3
Views: 4348

Re: remote desktop

I have also experienced very slow frustrating speeds using a program called PC Anywhere in the past. I have recently be introduced to a program called LogMeIn (http://www.logmein.com) I have been very pleasantly surprised at how fast and efficiently I can work from home and remotely control my offic...
by jclaydds
Tue Apr 15, 2008 1:26 pm
Forum: Main Forum
Topic: conversions@open-dent.com
Replies: 3
Views: 5046

Re: conversions@open-dent.com

Conversions@open-dent.com is a legitimate email address. I have used this email address numerous times in the last month as I worked with James in the Open Dental Conversion Department. I have been using Open Dental for a month or so and the Conversion Department assists you in converting date from ...
by jclaydds
Mon Mar 24, 2008 10:57 am
Forum: Main Forum
Topic: Server Time in Open Dental
Replies: 3
Views: 4330

Re: Server Time in Open Dental

I waited several hours for the workstations to pick up the correct time off the server but no luck! I tried simply restarting the workstations but that did not fix the problem. I ended up doing a restart on the server and problem solved!
by jclaydds
Sun Mar 23, 2008 10:52 am
Forum: Main Forum
Topic: Server Time in Open Dental
Replies: 3
Views: 4330

Server Time in Open Dental

I am going to begin using the time clock feature tomorrow in Open Dental. The time on my server was an hour off since the time change a week or two ago. I manually reset the time and it reverted back to the incorrect time within a short time. I went to the Microsoft web site and downloaded the prope...