Open Dental

grahamde

A new preference was recently added in version 17.3. In the Chart Module Preferences, see the preference toward the bottom which says "Erx use selected clinic from Clinics menu instead of selected patient's default clinic."

grahamde

If the hardware is identical on all of the computers, then the only difference must be software. Open Dental is not the only software controlling the tooth chart. Open Dental relies heavily on the operating system and the very old Microsoft .Net 2.0 libraries to render in DirectX 9. Microsoft has di...

grahamde

The reason for the different surface notation in the USA verses Canada is documented in two places: http://opendental.com/manual/canadageneral.html http://opendental.com/manual/entertreatment.html I think we should begin with the solution jsalmon suggested above. I does not seem that any other chang...

grahamde

1) The error message below indicates that the Windows user you are logged in with does not have access to the Windows Certificate Store, which is where your public/private encryption keys are stored. Try launching Open Dental with the "Run as Administrator" option, and if that does not work, then lo...

grahamde

We have plans to add a filter of some sort inside the Send Claims window which will allow you to filter by the history Type. Details are still being drawn up, but I expect it will be near the date filters which are already in that window. With regard to the EOB indicator inside the Batch Insurance P...

grahamde

The bug that Jordan mentioned above has been fixed and released in version 14.2.15 and greater. We know this feature works with Dentalxchange (ClaimConnect), Inmediata, and when using a direct carrier connection to Denti-Cal. I also believe a connection to WebMD is possible, but I have not heard of ...

grahamde

I believe Emdeon Dental (WebMD) might support 835s now if they did not in the past. I do not know of another customer who has tried this yet (perhaps because nobody has informed me), but the files should come back into the WebMD reports folder. In which case, make sure that the Report Path in Open D...

grahamde

I think most offices find it more useful to send a preauthorization to get the true estimates. See http://opendental.com/manual/preauth.html. The response to the preauthorization will show the estimates for the lab on the same line as the procedure.

grahamde

jourdo, you are correct, the electronic claims were never sending the sextant information. A change has been made to the program in version 13.1.19(beta) which sends the sextant information. The program allows sending sextant values 1 through 6. If anything other than 1,2,3,4,5 or 6 is entered for a...

grahamde

One more note. Open Dental already truncates lab codes to 5 characters, so if a lab code "99111.7" is used, the code "99111" will be sent to insurance.

grahamde

We have, within the last few minutes, finished updating our manual with the most recent information regarding Canadian lab fees. The newest features require that you are at the most recent version of 12.4. If you are not already using a recent version of 12.4 or later, please update before continuin...

grahamde

With regard to NEA attachment method #1: I've never seen the NEA screen shot tool, but I would imagine that it probably takes a screen shot of the entire screen, no matter what is showing. If that is the case, you could try a lower screen resolution, which will decrease the size of the overall image...

grahamde

The change has been made and released in versions 12.2.39 and 12.3.12 and later.

grahamde

The bug fix has been released in version 12.3.5.

grahamde

Race is no longer a requirement for the bridge. The change has been made in versions 12.3.4 and 12.2.32 and later. This change was released yesterday. Upgrading will fix the issue.

grahamde

tdong, Thank you for the update. I was under the impression that the problem only existed when iCA was installed on the F drive, and it seems that the issue would happen when installed anywhere if the office ID was incorrect. A resource that can be used for ITRANS errors in the future is available o...

grahamde

If the setup works correctly when you use C:\iCA for the installation path, then I see two possibilities that could be causing this issue. First, when installing iCA, at the end of the installation, a text file will show up and you must be sure to change the "iCADirectory" and "CCDDirectory" values ...

grahamde

Within the Trophy Enhanced program link inside of OD the Storage Path property should be set to exactly the same value as the Kodak database location within the Kodak application. To check the database path in Kodak, I think you need to open Kodak and in the main menu there is a menu item called som...

grahamde

When a claim is sent (not a preauth), the "Trans Ref Num" box next to the reverse button is supposed to automatically populate with the transaction reference number of the sent claim. The reverse button will not be enabled unless the claim was sent on the same day that you are trying to reverse it o...

grahamde

Version 11.1.12 (beta) was posted today with this fix.

grahamde

I have created the desired modification and Jordan has looked over it. The change includes lab insurance estimates into the insurance estimate column for each procedure and to the insurance estimate total inside of the edit claim window. The change has been made in version 11.1.12 (beta) but has not...

grahamde

Hi Tom, I suppose this is a matter of interpretation. The program was written to simply show the lab fee that is associated with the procedure, and not to add the estimates together. The lab insurance estimate will be on the lab procedure itself if you double-click on it from inside of the chart or ...

grahamde

The Is Lab fee check box is now editable even when the procedure code in question is in use. The change was made in versions 11.1.12 (beta) and later, but has not yet been released.

grahamde

The only situation where the Is Lab check box would not show is if you are viewing the code form a computer that is not set for Canada in the language settings section within the Windows Control Panel. The Is Lab check box will grey out if the code is already in use as a regular procedure in at leas...

grahamde

I believe that if you run Database Maintenance that the exception you received should go away. If not, then updating to the very latest version of the software will probably help if you are not already at the latest version, because 11.0 was the first version where Canadian e-claims have been suppor...

grahamde

Lab codes cannot be sent as procedures but must instead be attached to the procedure they relate to. You can attach the lab fee to the procedure in the chart module by selecting both codes and right-clicking, then choose the Attach Lab Fee option. The 99111 lab code was detached from the claim becau...

grahamde · Re: Account Aging Bug Bug fixed in versions 7.4.17 and 7.5.18 and later.

Bug fixed in versions 7.4.17 and 7.5.18 and later.

grahamde

The file appears to be recognized by EasyDent, otherwise you would not get any message at all. It sounds to me like there might be a data mismatch within the linkage.xml file. For example, perhaps the patient name is in the file but the ID passed in does not match up with what is in EasyDent. Has th...

grahamde

DemandForce has a reverse bridge to Open Dental. In order to get the two programs communicating, you can contact DemandForce and they will help you setup the reverse bridge. If you are not currently an Open Dental customer, then it may be pertinent to first install the trial version of Open Dental b...

grahamde

Feature request completed. Release will be version 7.1.30 and later.

grahamde

Yes, the new IAP fixes which search by IAP plan number require an updated Iaplus10.dll file.

grahamde

Our server has the following files and versions: CDT.dll 7.0.1.0 CodeBase.dll 6.4.0.0 Mysql.data.dll 1.0.9.0 OpenDentalServer.dll 7.0.1.0 OpenDentBusiness.dll 7.0.23.0 It looks like your CDT.dll file is either way out of date, or we were not tracking the CDT version back in the release of 6.9. I als...

grahamde

Actually, our web service is working without a Web.config file. Does the C:\Program Files\Open Dental\bin\ directory exist? If so, what files do you see and what are their versions?

grahamde

Softdent conversions are now $700. For more information, see our conversions page at
http://70.90.133.65:1942/ConversionList ... nList.aspx

grahamde

I was also wondering what our other Australian customers are doing about this problem. We have 3 offices currently using Open Dental in Australia who are also on support. Dr. Bennett, perhaps I could give you their contact info by email and you could contact them for me during reasonable hours? I wo...

grahamde

I was also thinking that using the NPI field sounded like a good place to store the provider number.

grahamde

The error text that you provided here is all being completely generated by MONO, as no such error texts exist in Open Dental explicitly. Therefore, I have two suggestions for you: 1)In the SUSE 10.3 Yast Software package manager, be sure you have ALL cups related packages installed just to be sure y...

grahamde

The forum was upgraded a version for feature improvements.

grahamde

Check to be sure your browser is using file caching in the browsing history?

grahamde

Already done. Thank you.

grahamde

It is OK to commit OpenDental.sln because this file holds information related to which files are included in the project. It is also the case that, if you create a new file in a directory controlled by subversion, that file is not considered part of the project until it is added. You must always add...

grahamde

Hello again Frederik, I forgot to mention that I noticed one other bug in the framework, which is actually fairly critical, but can be fixed failry easily. There are at least two places where you assume that primary keys are always integers (DataObjectInfo.GetPrimaryKeyField() and DataObjectInfo.Set...

grahamde

Frederik, I went back and looked and the image module and remembered that the mount and associated mountitems and documents are deleted in the image module, by calling the other simpler delete functionality. Originally the delete functions were setup to handle deleting form multiple tables as I sugg...

grahamde

fcarlier, There are a few things that should be brought to your attention with your recent changes. First thing is, I noticed that you have been tending to replace all the Delete() functionality in the data interface classes with the simple DataObjectFactory<Type>.DeleteObject(Type object). However,...

grahamde

My main concern now is to create an additional layer so that the data storage is abstracted away from the UI. From there, it should be easier to implement any other storage system. The reason for storing files in a database or on an ftp server is basically Linux compatibility. Anyway, if you are ok...

grahamde

It would also be possible to keep the two class per table model by having the second class inherit from its corresponding table definition. For instance, we could have Patients inherit Patient. That way, the Patient object by itself would only define the data structure, and the Patients class would ...

grahamde

Storing images in the database has been up for discussion several times in the past. We have traditionally decided to just always keep the images outside of the database in an on-disk location, so that database backups would be faster if one was not concerned with the associated images (the data its...

grahamde

Hi Derek, I think that is a good idea. Basically, you're talking about implementing the Active Record data pattern (which I like). A couple of remarks: 1. If you make the base class (in my case it was DataObjectBase) generic, eg: public class Patient : TableDef<Patient>, you get type-safety for fre...

grahamde

fcarlier, I was looking through your database framework code in your branch. Thank you for thoughts, they are very helpful. However, after reviewing the entire design, I have a some additional work I would like everyone to consider. I have copied your branch into my own personal branch of "grahamde"...

grahamde

The current design is using sequences already to handle auto-incrementation. However, there are places in the program where the insert ID must be returned to the program for use elsewhere. Since a sequence is internal to Oracle and there is no automatic way of getting the last inserted primary key ...

grahamde

In response to fcarlier, bullet point #5: The current design is using sequences already to handle auto-incrementation. However, there are places in the program where the insert ID must be returned to the program for use elsewhere. Since a sequence is internal to Oracle and there is no automatic way ...

grahamde

I noticed this problem a while back and I agree that we should be using this basic object level functionality. In response to Dr. Sparks, we can still use complicated copy functionality by overriding the Clone() function in the specific situations that require it. For instance: public override bool ...

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