Open Dental

Yes, I was on support with them. We couldn't find what was causing the problem. I do love OD support, they were super patient and helpful in trying solutions, but we exhausted their list of solutions. I updated to the latest stable version of OD, 21.4.48.0, to see if that would help, but no change. ...

Yes, I can confirm the file is located on the file server. The work around we've been doing is opening the pdf directly from the folder in the file server by using Open Dental to navigate to it as described in the original post. The default PDF application was adobe. But we swapped to foxit in hopes...

Oof, we tried swapping to foxit and still cant open pdfs. Link to the picture I tried to embed in the first post. https://imgur.com/a/iXvlVXd It'll hang for a bit, pop up that message, then the internet explorer page saying it cant locate the destination address. I'm worried adobe might have changed...

We are unable to open pdf documents in the imaging tab. I run the IT in office and have been trying to resolve this issue since Monday, 05/23/2022. Everything had been working fine, but then we can no longer open PDFs in open dental. No changes had been made to the systems over the weekend. We get a...