Search found 44 matches

by jmazzie
Tue Jul 12, 2022 7:56 am
Forum: Main Forum
Topic: Treatment planning multiple options and appointments
Replies: 1
Views: 1289

Re: Treatment planning multiple options and appointments

Do you set priorities for treatment plans? That way it can breakdown scenarios within a treatment plan with separate pricing
by jmazzie
Fri Jul 01, 2022 8:28 am
Forum: Main Forum
Topic: Radiographs and Intraoral Cameras
Replies: 56
Views: 110621

Re: Radiographs and Intraoral Cameras

Sorry for opening an old thread but i wanted to see if there were plans to change the requested image format from twain sources or have a select able option between (tiff, jpeg, png) based on mount or device
by jmazzie
Tue Jun 14, 2022 9:46 am
Forum: Main Forum
Topic: Fax
Replies: 0
Views: 1638

Fax

What does everyone currently use for a fax service? Do you have any you'd recommend
by jmazzie
Fri Jun 10, 2022 12:48 pm
Forum: Main Forum
Topic: email not working
Replies: 7
Views: 3096

Re: email not working

Was it working based on the Less Secure apps feature? They recently disabled that feature
by jmazzie
Fri Jun 10, 2022 7:42 am
Forum: Main Forum
Topic: email not working
Replies: 7
Views: 3096

Re: email not working

Have you had it previously working?
Who is the email provider (gmail, exchange, 365, etc)
by jmazzie
Mon Jun 06, 2022 7:03 am
Forum: Main Forum
Topic: Fake Procedure Codes
Replies: 2
Views: 2062

Fake Procedure Codes

Hello All,

How does everyone currently handle fake procedure codes in OD?

Example anything not associated with an ADA code we make fake entries for. However to avoid them showing in the account module we set the procedures to Condition. Is there a better practice for these type of events?
by jmazzie
Thu May 26, 2022 7:22 am
Forum: Main Forum
Topic: Can no longer open PDFs in the imaging tab
Replies: 7
Views: 2875

Re: Can no longer open PDFs in the imaging tab

Interesting

What build of OD are you on?

Are you on support with them? If so we've found their support calls are extremely helpful. I'd give them a call (503) 363-5432 and see what they end up finding

I'd be interested to hear what they end up finding so we can be on the look out
by jmazzie
Thu May 26, 2022 7:13 am
Forum: Main Forum
Topic: Can no longer open PDFs in the imaging tab
Replies: 7
Views: 2875

Re: Can no longer open PDFs in the imaging tab

Can you confirm the PDF is located on the OD file server?

Also what is the primary PDF application set it windows. Microsoft pushed an update recently to Win10 devices that changed to Edge which caused some issues
by jmazzie
Thu May 26, 2022 7:00 am
Forum: Main Forum
Topic: Can no longer open PDFs in the imaging tab
Replies: 7
Views: 2875

Re: Can no longer open PDFs in the imaging tab

I run IT for our office as well

I've found this happens a lot when OpenDental holds Adobe open for too long

On workstations that don't use acrobat pro I've swapped to Foxit Free for pdf viewing and that has been more reliable from our experience
by jmazzie
Thu May 12, 2022 8:52 am
Forum: Main Forum
Topic: Intraoral scanner
Replies: 3
Views: 2472

Re: Intraoral scanner

I can provide some stl from itero if you need some of those
by jmazzie
Thu Apr 07, 2022 6:21 am
Forum: Main Forum
Topic: Bring back Yearly Calendar- Feature Request
Replies: 1
Views: 1460

Re: Bring back Yearly Calendar- Feature Request

Feature requests in OD seem to take a while depending on their priority. I have a number of them open that only date back to 10/2020 that have no status change but some that have been implemented already. It looks like you already have a number of votes on it. I'd recommend posting in some of the OD...
by jmazzie
Tue Mar 22, 2022 1:25 pm
Forum: Main Forum
Topic: Xray Mount Thumbnails in imaging module
Replies: 2
Views: 2126

Xray Mount Thumbnails in imaging module

With the edition of the new xray changes in 21.4 for example adding xray thumbnails for mounts is there a plan to allow only showing the thumbnails in the chart without also showing in imaging? That way the thumbnails don't take up too much space in imaging when scrolling to find forms for example W...
by jmazzie
Thu Feb 17, 2022 6:56 am
Forum: Main Forum
Topic: Columns overlapping in query reports
Replies: 5
Views: 2870

Re: Columns overlapping in query reports

I found i was having this issue on higher resolution displays. My workaround was to change OD to Enhanced System for display properties in windows which solved this issue for me
by jmazzie
Fri Feb 04, 2022 2:14 pm
Forum: Main Forum
Topic: Crashed table
Replies: 9
Views: 5650

Re: Crashed table

Does it specify what table it is?

Is this the main server or just a backup?
by jmazzie
Thu Oct 14, 2021 4:36 pm
Forum: Main Forum
Topic: Does abandoning Patterson imaging mean I have to abandon Open Dental?
Replies: 12
Views: 9327

Re: Does abandoning Patterson imaging mean I have to abandon Open Dental?

While twain can be a lower resolution it all depends on the twain driver/manufacturer on how they wrote it. Since OD came out with their built in imaging solution our office has taken just over 278K Xrays across carestream and schick sensors and so far we haven't had any issues with the image qualit...
by jmazzie
Tue Oct 12, 2021 2:12 pm
Forum: Main Forum
Topic: Slow response time with loading Mounts
Replies: 11
Views: 8929

Re: Slow response time with loading Mounts

Gotcha we jumped to 21.2.43.0 and can confirm the indexes are showing on both tables mount 0 PRIMARY 1 MountNum A 34501 BTREE mount 1 PatNum 1 PatNum A 34501 BTREE mountitem 0 PRIMARY 1 MountItemNum A 272348 BTREE mountitem 1 MountNum 1 MountNum A 90782 BTREE We are still noticing slowness pulling u...
by jmazzie
Mon Oct 11, 2021 11:58 am
Forum: Main Forum
Topic: Slow response time with loading Mounts
Replies: 11
Views: 8929

Re: Slow response time with loading Mounts

Hi Jordan,

Is there an estimated release version for a index release? We hit 272K on the mountitem table and 34K on the mount table today. Response times are getting to upwards of a minute
by jmazzie
Mon Oct 11, 2021 5:46 am
Forum: Main Forum
Topic: Vote on 14695
Replies: 0
Views: 5224

Vote on 14695

Could anyone that has spares votes for feature request vote for 14695which covers blockout permissions and having them be universal regardless of the flags set on them. Currently if a blockout is flagged for NS or DC the permissions for no being able to edit them is ignored so this request covers ei...
by jmazzie
Sun Oct 03, 2021 6:35 am
Forum: Main Forum
Topic: Where to put scanned forms?
Replies: 2
Views: 4076

Re: Where to put scanned forms?

Our office made various categories in the images module for form types and have been scanning in the physical charts when the patient is seen. I'd recommend finding a good scanner(s) with twain interfaces so you can scan directly into OD
by jmazzie
Wed Sep 15, 2021 2:26 pm
Forum: Main Forum
Topic: Slow response time with loading Mounts
Replies: 11
Views: 8929

Re: Slow response time with loading Mounts

Gotcha. We are testing somethings on our side to limit possibilities The tables aren't very big yet which was the inital theory mount has 29155 lines mountitem has 231545 lines A to Z is stored on another VM which we thought initially might be an issue but its a 10GB link to the core of the network ...
by jmazzie
Wed Sep 15, 2021 7:51 am
Forum: Main Forum
Topic: Slow response time with loading Mounts
Replies: 11
Views: 8929

Re: Slow response time with loading Mounts

2000x1700 is the average mount size
5100x3900 is the largest
by jmazzie
Tue Sep 14, 2021 11:35 am
Forum: Main Forum
Topic: Same for Entire Family Button Feature Request Vote
Replies: 4
Views: 5252

Same for Entire Family Button Feature Request Vote

If anyone has any extra vote in the request features section could you please vote for 10979 This feature request is for the same for entire family to be selected by default for the phone and emails section when adding a new patient to a family. This is huge for pedo offices since without it sibling...
by jmazzie
Mon Sep 13, 2021 7:05 pm
Forum: Main Forum
Topic: Slow response time with loading Mounts
Replies: 11
Views: 8929

Re: Slow response time with loading Mounts

hi Jordan,

Correct this is in reference to using the mount tree in the imaging module

No images in mount and I'd say its usually over 2 seconds more towards 3-4 maybe 5 at peak usage
by jmazzie
Wed Sep 08, 2021 1:21 pm
Forum: Main Forum
Topic: Slow response time with loading Mounts
Replies: 11
Views: 8929

Slow response time with loading Mounts

Has anyone else noticed a slow response time with loading mounts for images?
We've been noticing that PDFs and standalone images load very quickly however anything in a mount (even if it contains no images) take a while to load
Has anyone else noticed this behavior?

We are on release 21.2.30
by jmazzie
Fri Aug 20, 2021 8:44 am
Forum: Main Forum
Topic: Chart Tooth Watches with Notes
Replies: 0
Views: 6266

Chart Tooth Watches with Notes

Wanted to see how everyone else charts watches as we are re-evaluating our process Current with have fake code D0001 for watches which we chart as complete to pull an auto note. The downside of charting this way is being a completed procedure it pulls into the account module and sends out on stateme...
by jmazzie
Wed Aug 11, 2021 9:00 am
Forum: Main Forum
Topic: Freak OUT!
Replies: 2
Views: 5990

Re: Freak OUT!

OpenDentImages can certainly fill up pretty quick. We just migrated from PracticeWorks late last year and our xray folder there is a little over 900 GB which we are slowly migrating over to OD. Currently our OpenDentImages sits at 90 GB since its really only been in use for a year. Current releases ...
by jmazzie
Wed Aug 11, 2021 8:02 am
Forum: Main Forum
Topic: Imaging Improvements
Replies: 3
Views: 6031

Re: Imaging Improvements

Hi Jordan

Thanks for making this list. Will this manual page come to each module so we can see what is planned for each module in future releases?

Also would it be possible to add Req 13365 for showing mounts in the chart thumbnails?
by jmazzie
Sat May 22, 2021 8:01 am
Forum: Main Forum
Topic: Radiograph ntdll crash
Replies: 12
Views: 12874

Re: Radiograph ntdll crash

After running the new update for about a week the crash has been fixed! Thanks again Jordan

Does this crash fix also apply to the 21.x update series or just the 20.5 series?
by jmazzie
Tue May 11, 2021 10:18 pm
Forum: Main Forum
Topic: Radiograph ntdll crash
Replies: 12
Views: 12874

Re: Radiograph ntdll crash

Thanks Jordan! I'll run the update tonight and see how we are looking tomorrow as far as leak fix goes!

Thanks for the information I'll be sure to continue to utilize the phone support for issues like this going forward. I appreciate you working on this bug fix
by jmazzie
Mon May 10, 2021 2:28 pm
Forum: Main Forum
Topic: Network freeze
Replies: 14
Views: 16196

Re: Network freeze

We used to run into a number of issues with having freezing on the database when running larger queries or reports. Our solution was to implement a report server to offload the queries workload allowing the main server to not get bogged down

https://www.opendental.com/manual/reportserver.html
by jmazzie
Mon May 10, 2021 12:20 pm
Forum: Main Forum
Topic: Radiograph ntdll crash
Replies: 12
Views: 12874

Re: Radiograph ntdll crash

Fantastic! Looking forward to the update.

Going forward what is the best way to report bugs?
by jmazzie
Mon May 10, 2021 11:21 am
Forum: Main Forum
Topic: standard permissions for users?
Replies: 3
Views: 6108

Re: standard permissions for users?

We followed the manual to lock down certain user groups to only access certain features I highly recommend it https://www.opendental.com/manual/permissions.html We we ended up doing is setting up 12 User groups Admins, Bookkeepers, Dental Assistants, Front Desk, IT, HR, Doctors, Hygienist, etc Very ...
by jmazzie
Fri May 07, 2021 5:58 am
Forum: Main Forum
Topic: Radiograph ntdll crash
Replies: 12
Views: 12874

Re: Radiograph ntdll crash

Glad to hear its not a sensor issue. We're looking to get new sensors and got concerned compatibility might be an issue. Let me know if you need any information or would like us to try a more recent release. I know 20.5.51 is out but I heard there wasn't many imaging changes so I haven't run the upg...
by jmazzie
Thu May 06, 2021 1:51 pm
Forum: Main Forum
Topic: Radiograph ntdll crash
Replies: 12
Views: 12874

Re: Radiograph ntdll crash

Currently we are experiencing the issue with CareStream RVG 6100 and 6200 sensors and a Vantage Panoramic machine. I briefly tested a XDR size 1 and a schick 33 Size 0 will no issues. We also have a Kavo panoramic and a bel cypher panoramic both lower traffic but haven't experienced the issue The cr...
by jmazzie
Thu May 06, 2021 12:49 pm
Forum: Main Forum
Topic: Radiographs and Intraoral Cameras
Replies: 56
Views: 110621

Re: Radiographs and Intraoral Cameras

I moved this to its own thread.
-Jordan
by jmazzie
Wed Mar 31, 2021 1:31 pm
Forum: Main Forum
Topic: Radiographs and Intraoral Cameras
Replies: 56
Views: 110621

Re: Radiographs and Intraoral Cameras

Been testing over the last couple weeks with our patients have the only issue that has come up is when acquiring images it closes OpenDental on occasion with an ntdll.dll error in the event viewer. Has anyone else come across this yet?

Otherwise its working great!
by jmazzie
Thu Mar 11, 2021 10:59 am
Forum: Main Forum
Topic: Flex.Dental Experience
Replies: 1
Views: 11869

Flex.Dental Experience

Does anyone have experience with the integration with the platform flex.dental We are currently using NexHealth for Confirmations, Reviews, Recalls, Messaging, and Online Booking; EnLive for Paperless; and Abella for Text Payments This platform looks interesting and based on their demo on the websit...
by jmazzie
Thu Mar 11, 2021 9:00 am
Forum: Main Forum
Topic: Radiographs and Intraoral Cameras
Replies: 56
Views: 110621

Re: Radiographs and Intraoral Cameras

Tested so far with the twain for CareStream RVG sensors and Twain for XDR both are working great in case anyone needed to know Also planning to make a feature request for this but would it be possible to make it so the image mount shows up in the Image tab section of the Chart module instead of the ...
by jmazzie
Mon Feb 22, 2021 6:38 am
Forum: Main Forum
Topic: Radiographs and Intraoral Cameras
Replies: 56
Views: 110621

Re: Radiographs and Intraoral Cameras

Thanks for the information Mounts were what we were looking for and i just misunderstood their use.

Last question I got for you is there a planned release for 20.5 stable or is it still a ways out?
by jmazzie
Mon Feb 15, 2021 2:36 pm
Forum: Main Forum
Topic: Radiographs and Intraoral Cameras
Replies: 56
Views: 110621

Re: Radiographs and Intraoral Cameras

This is exciting news! I do have one question which adds to mkings message. You said you wouldn't be able to convert from other software is that something that could come down the line or is it not in the roadmap? Also would down the line adding imaging templates be possible? This would be our bigge...
by jmazzie
Mon Jan 25, 2021 9:41 am
Forum: Main Forum
Topic: Autonotes and Lab Slips
Replies: 2
Views: 3784

Re: Autonotes and Lab Slips

Our office is working on the automation of reports and queries as well

We tested out PracticeVisuals and it worked well with the emailing reports

We are currently using python for automating email queries exports and reports to better suit our workflow
by jmazzie
Mon Jan 25, 2021 7:02 am
Forum: Main Forum
Topic: Query automation
Replies: 5
Views: 10164

Re: Query automation

Tested out PracticeVisuals and I'm looking forward to its full release with support for custom queries. Thanks!
by jmazzie
Mon Jan 11, 2021 9:50 am
Forum: Main Forum
Topic: Query automation
Replies: 5
Views: 10164

Query automation

Just wondering if other offices have anything in place to automate query/report running. We have been looking for a solution to run a query, export the results, and email to a group. One of my in house techs its writing a tool in python to replicate the workflow but i was seeing if anyone knew of a ...