Open Dental

So after some emails and phone calls I could manage to reach Mr. James Barnhill (TSI representative), Mr. Mark Johnson and Ms. Sarah (Open Dental). What was done during this meeting: 1: Invoices from TSI was checked against the open dental account module by screen sharing where TSI and open dental r...

An update on this issue: So far we have not been able to meet with Mr. Jim Barnhill and opendental representatives to look at what had happened. So far 3 attempts has been made to get a meeting done. The first time I had to reschedule because i had to see an emergency patient. after that second time...

Update: I had a phone meeting with Mr. James Barnhill and he told me that he has decided to null the Invoice. I have not received a new Invoice yet with zeroed out liabilities yet, but it may happen by end of January. Mr. Barnhill mentioned that he wants to keep the relationship and I agreed with th...

Can someone please tell me how to place images or say screen shots on this forum so i can show pictures. I tried the insert image "Img" but did not work. I have qualifications in DBMS - database management systems (SQL SERVER, oracle etc) and have some previous programming experience in C++ in late ...

Dear Mr. Sparks Sir, I hope you are doing well. Few points: 1: I have very strong reasons to believe that there is a flaw in the integration or the person who did the settings did something wrong. I have been invoiced for things which were "OUTSTANDING CHARGES!" in open dental. Also these charges we...

Dear Allen, thank you for looking into the issues. Obviously the Integration is Deficient in its capacity. I wonder if Open Dental has talked with TSI about this deficiency. We were never trained on this matter either by Open Dental or TSI. This issue may go for litigation. I am not willing to pay T...

Dear Open Dental Representative, Few Points to consider 1: It is not strange to receive payments form dental insurances over a 6 month to 12 month period. The reason being coordination of benefits. When a patient has 2 dental insurances it may take longer. Also dental insurance companies play many g...

further information 1: do let let TSI be tied up with opendental, the software connection between TSI and opendental is not good. It does not separate lot of things. for example if the front desk team member changes unearned to earned income after moving the account for collections it is reported as...

Very Bad experience with TSI I recommend not using that agency. I wonder why would open dental allow such a company to tie up with its software. I can tell more details shortly.