Open Dental

We will also shortly be adding an alert that will post when the patient has texted 'A' to indicate they have arrived. This will make it easier on office staff, rather than simply expecting them to notice an appointment is now 'Arrived'.

I've sent a request to update the manual, as the documentation you mentioned is incorrect. Thank you for bringing this to our attention. The "Do not send within ___ appointment" setting functions the same as eReminders. For example, if the Send Time is 4 hours, Do Not Send Within is 2 hours, and an ...

Glad to hear you are excited about the new Arrivals feature. 1. I believe there may have been some miscommunication on this point. Arrival messages will go out the specified time before the time of the appointment , much like a Reminder or Confirmation, whereas an Automated Thank-You is tied to the ...

This has been fixed in versions 19.2.30.0;19.3.7.0.

Thank you for bringing this issue to our attention. In addition to the preference already suggested, we have fixed the issue of the Planned Appointment prompt incorrectly showing when the security auto-logoff is triggered.

We have submitted a fix for this issue in version 17.4.46 when it releases shortly.