Open Dental

Mgostigian

We use the text confirmation, however, occasionally a patient will respond to the text with something like "I need to reschedule" or "I'm out of town can't make it." instead of the "C" to confirm. The problem is that Open Dental does not recognize anything other than a "C" so we end up missing text ...

Mgostigian

Hello, I would like to change the text in the email that is being sent as a recall reminder for my unscheduled patient list. Currently it says, "You are due for your regular dental check-up on xx/xx/20xx. Please call our office today to schedule an appointment." We would like to customize it a littl...

Mgostigian

Hello, Yesterday, I tried to print a prescription for a mouthwash containing a few different drugs and dosages. When it printed, it cut off after a certain number of characters. Is there a workaround so I can print all of the text contained in the drug names and dosages? Or do longer drug names just...

Mgostigian

Is there any way to make it so it changes the appointment confirmation color when someone replies with something other than a 'c'? We've had a few patients respond with things like "please cancel" and it would be nice to see the people that responded to the message with something other than a 'c' wi...

Mgostigian

That time is the time that the first messages will start going out. So if you have an appointment 4 PM tomorrow, the text will go out at 4PM today if you have a 1 day lead time for your confirmation. I am working on something now to allow specifying the days and the hours components of the lead tim...

Mgostigian

Under the miscellaneous tab, where it says Automated eServices Schedule, is that what time the program is running or is that what time the text messages go out at? Is there any way to specify what time the text messages go out? For example, if I have a 4pm patient tomorrow, I don't want to wait till...

Mgostigian

So unchecking that will allow those patients to receive a text message even if the "wireless phone" field is blank? Or we still have to copy/paste the phone number into that field?

Mgostigian

So I have to go through every single one of my patients and add that in for this to work? Is there an easier way to do that?

Mgostigian

Will the eConfirmation send a text message to someone that has their phone number in the patient information area on the upper right marked Home Phone but the Wireless Phone area is blank?

Mgostigian

We just updated to the newest version of Open Dental. When we right click on an Existing Other procedure and delete, it says not allowed to delete completed procedures from here. I have to double click and then click delete in the next window. Except it's not a completed procedure. It was charted as...

Mgostigian

@Mgostigian There are a few places you can check to make sure appointments and procedures are being assigned correctly, I'll bullet point them below: * Navigate to your Operatory setup menu (Setup > Appointments > Operatories) to make sure that the person assigned as a Hygienist to the operatory is...

Mgostigian

Did anyone figure this out? We are having the same problem as the OP. Hyg appts are being scheduled with the previous hygienist as provider.

Mgostigian

I'm starting to think I have a defective copy of Open Dental or something. I go to Setup - Schedules. Copy a day that has the schedule correct. Paste it into a different day. But it does not show up in the appointment view. It shows it copied the day. It shows it pasted the day. But when I go to the...

Mgostigian

I have not contacted support yet but we noticed it again yesterday. When my hygienist is logged in, she went to print a script for amoxicillin pre-med for a patient and it defaulted to her provider ID. I am not sure why Open Dental even allows a hygienist to be an option to have their name on a pres...

Mgostigian

Hrm. Open Dental will typically assign prescriptions to the non-secondary providers first. Is the hygienist being set as the primary provider for appointments in your practice? I don't think so? When I double click a hygiene appointment it lists me as the Provider and her as the Hygienist and the c...

Mgostigian

Arna wrote:I suspect your Hygienist is not set up as a secondary provider in Lists > Providers.

The box marked "Secondary provider (hyg)" is checked. If I uncheck it will it not allow her to be on the prescription?

Mgostigian

Speaking of which, is there any way to not allow my hygienist's name to show up in prescriptions? We are having the issue now of my DA's printing a script but it's coming out as my hygienist's provider ID. Can I remove her from being an option?

Mgostigian

...All I am trying to do is move where the provider time is within an appointment. For example, for a 90 min new patient exam it shows up as 10-50-30. I would like it moved to like 30-50-10... Provider time is dictated by what procedures are added to the appointment. Each procedure can have a speci...

Mgostigian

On the contrary to this feature being obsolete, it is actually in beta. In version 16.3 we enhanced appointment types to include procedures and provider time patterns. You may update to 16.3 at this time if you desire this feature, but it will be buggier than the stable version 16.2. Thanks Chris. ...

Mgostigian

This is what shows up when I try to edit appt type. All I am trying to do is move where the provider time is within an appointment. For example, for a 90 min new patient exam it shows up as 10-50-30. I would like it moved to like 30-50-10. Right now it seems the only way to achieve this is manually ...

Mgostigian

We are moving to assisted hygiene so I am trying to set up the proper DA/Hyg provider times. Is the Appointment Type feature now obsolete? I am trying to customize our new patient appointments to better fit the DA/Hyg provider times. When I go to the manual here: http://www.opendental.com/manual/app...

Mgostigian

Thanks rhaber. I guess our issue is that we are not creating the claim before the patient checks out. Seems kind of silly that it won't break it down to patient portion and insurance portion without first needing to create the claim. Seems like a no brainer. Perhaps consider this as an option in fut...

Mgostigian

It shows it correct only after we send the insurance claim. Why wouldn't it show it before you send the claim like it does in the treatment planning module? So my front desk has to send the claim before the patient checks out to know how much to collect unless she has a copy of the tx plan in front ...

Mgostigian

I'm not sure how to troubleshoot. We just had another patient, same thing. Treatment plan shows insurance coverage for crown and buildup. Set both procedures complete. Now account module shows patient owes entire balance and insurance pays $0. Is this how the software is supposed to work? We've been...

Mgostigian

We had a patient we did a buildup and crown on. In TP module it shows insurance portion and patient portion. Insurance is paying at 40%. When we set them complete, it shows the patient owing the entire balance. What are we missing here? Patient has $1200 of benefits remaining.

Mgostigian

I'm thinking some of the responses are indicating not everybody understands the original poster's question - and we have the same issue...I looked through feature request and didn't really find one specific to this problem, so I started one as #4643. Below are some photos indicating what we're deal...

Mgostigian

I've set up test cases using the same settings you are and I cannot reproduce the issue; it pulls from the correct fee schedule for me. Arna may have more ideas but it may be a good idea to call in and let us grab a copy of your database so we can see why it's pulling from the wrong fee schedule an...

Mgostigian

Was this work treatment planned AFTER you made the changes to the plan? As I mentioned before, if the work was Tx planned before the change, you'll need to adjust manually. Try charting another procedure, and it should pull the Assurant/DHA fees for you now. I am actually not sure if it was. I do k...

Mgostigian

I am not sure if I'm explaining this correctly. This is the insurance breakdown. As you can see, Assurant fee schedule is selected. Category percentage is selected. Claims show UCR fee, not billed fee is NOT selected: http://i.imgur.com/e3VGF3D.jpg We enter treatment plan and this is what it gives u...

Mgostigian

What do I do if it is NOT checked and it still submits as the UCR fee?

Mgostigian

What if switching to Category Percentage STILL results in the office fee being sent, not the insurance fee?

Mgostigian

No, it is not showing up properly in the accounts module. It is showing up as our UCR despite the correct checkbox NOT being checked as I stated above. It shows that the patient owes us our UCR fees even though the correct insurance fee schedule is attached. I am reducing my fee for claim submission...

Mgostigian

I've been trying to deal with this issue for months and am getting tired of it. Why does Open Dental keep sending our office fee to the insurance company when we have the insurance fee schedule selected from the drop down, and the checkbox "Claims show UCR fee, not billed fee" is NOT checked. I woul...

Mgostigian

Thank you!

Mgostigian

When a patient is set to a PPO fee schedule and the procedure is completed, why is it showing up in the Account module as our office fees? And when I run the daily production & collection report it also shows our office fee with no adjustment or writeoff. I assume the adjustment/writeoff is made whe...

Mgostigian

That has happened to us on a few occasions, but the issue we are having is a little different. Insurance is entered. Proper fee schedule is selected in two different modules. We enter codes for a treatment plan and they go in as office fees. If the insurance fee schedule is selected, why is it still...

Mgostigian

When we attach an insurance fee schedule, sometimes when we treatment plan things they get automatically put in at our office fee schedule. This has frustrated me and my staff as we are now giving incorrect treatment plans and submitting the office fees to insurance instead of the insurance fees. I ...

Open Dental

Search found 37 matches

Patients Responding to Texts

Changing default recall email text

Drug names cutting off when printing

Re: eConfirmation phone number

Re: eConfirmation phone number

Re: eConfirmation phone number

Re: eConfirmation phone number

Re: eConfirmation phone number

eConfirmation phone number

Right Click>Delete from Clinical Progress Notes

Re: Changing prescheduled provider

Re: Changing prescheduled provider

Copying/Pasting Provider Schedule

Re: controlled substances printing

Re: controlled substances printing

Re: controlled substances printing

Re: controlled substances printing

Re: Editing Appointment Types

Re: Editing Appointment Types

Re: Editing Appointment Types

Editing Appointment Types

Re: Insurance Estimate not showing in Account Module

Re: Insurance Estimate not showing in Account Module

Re: Insurance Estimate not showing in Account Module

Insurance Estimate not showing in Account Module

Re: Prioritizing saved tx plans

Re: Open Dental is not sending the proper fee to insurance

Re: Open Dental is not sending the proper fee to insurance

Re: Open Dental is not sending the proper fee to insurance

Re: Open Dental is not sending the proper fee to insurance

Re: Open Dental is not sending the proper fee to insurance

Re: Open Dental is not sending the proper fee to insurance

Open Dental is not sending the proper fee to insurance

Re: Adjusted Production and Adjustments/Writeoffs/Discounts

Adjusted Production and Adjustments/Writeoffs/Discounts

Re: Incorrect fees with insurance fee schedule attached

Incorrect fees with insurance fee schedule attached