Open Dental

JoeMontano

Updated Link: https://opendental.com/site/eclipboard.html I would recommend contacting our support for guidance on how to set it up. The app can be downloaded on the Apple app store or Google Play Store, both have basic demo modes as well if you want to poke around without going through setup for now.

JoeMontano

New app by Open Dental will be available for version 19.2 in the next couple of weeks. Patients can self check in, fill out forms and take pictures of self for your system, auto uploads. https://www.opendental.com/manual192/eclipboard.html Additionally we do have a kiosk mode that you can read about...

JoeMontano

Looking closer into what this would take, it seems that the growth logic for the controls in the tab pages would be tricky. Do you have specific tabs you have in mind that would benefit most? What I would love to see would be if you could edit the layout of the tab control specifically like we do th...

JoeMontano

Glad your enjoying the new feature! As of right now the ChartModuleTabs size does not effect the child controls in the tab pages. When this feature was completed we planned on making the control behave in the way that you mentioned and now seems like a good time to for a feature request so that we c...

JoeMontano

Are you familiar with our Query Examples? http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx If you can't find a query that works for you then you could fill out a query request form too. http://opendentalsoft.com:1942/ODQueryRequest/QueryRequestForm.aspx Once you have a query to get the data...

JoeMontano

Navigating that page can be tough, I recommend using the CTRL+F (find) functionality to look for keywords like "Scheduled production" moving forward. If you'd like any modifications to any query you find feel free to fill out the following form: http://opendentalsoft.com:1942/ODQueryRequest/QueryReq...

JoeMontano

Hello,

I'm assuming you went through our query example page too? http://opendentalsoft.com:1942/ODQueryL ... yList.aspx

If not would 451 work for you?

JoeMontano

Hmm if I understand your best bet would be to reference the securitylog table. But I don't think it will be bullet proofs.

JoeMontano

Tough to say. Would have a better idea if we had a list of the tables you need.

JoeMontano

From what I see on our existing examples we have some reports that are close to what you need so it shouldn't take much time/effort to modify an existing report to be exactly what your looking for. You can fill out a Query Request Form: http://opendentalsoft.com:1942/ODQueryRequest/QueryRequestForm....

JoeMontano

You might want to consider our query examples page:
http://opendentalsoft.com:1942/ODQueryL ... yList.aspx

If there isn't a report that works for you we can always make one from scratch as well. Just follow the information at the top of that page.

JoeMontano

I think this is what your looking for.
http://opendental.com/manual/modulesetupaccount.html - "Allow future dated payments" checkbox
Though I do not think this applies to future dated insurance payments.

JoeMontano

Sadly we can't use this to help identify where the issue is.
You should be getting a popup when OD crashes, we need the text from that textbox.

JoeMontano

We provide that service!
http://opendentalsoft.com:1942/ODQueryR ... tForm.aspx

JoeMontano

I wouldn't recommend modifying the schema at all. I am curious as to what columns you say are unused though, could you provide a list?

JoeMontano

ERA processing in 17.4 and 18.1 is a very powerful and can save you loads of time when processing insurance payments.
I might be biased though...

JoeMontano

Sounds like this should work for you! http://opendental.com/manual/popups.html

JoeMontano

Most of our bridges simply pass/share the currently selected patients information with the 3rd party software. So when you click the bridge button in OD we pass the currently selected patients info to the other software and they insert the information into their database and select that patient auto...

JoeMontano

Query 1030 and 783 might be good options too! http://opendentalsoft.com:1942/ODQueryL ... yList.aspx

JoeMontano

Ahh yes what Chris mentioned would work as well!

JoeMontano

I'm not very familiar with this specific bridge but could you manually import the image files into the patients Image module? Based on what I see in the documentation I do not think there is a automatic way to do this (http://opendental.com/manual/bridgeapteryx.html) . If automatic import is somethi...

JoeMontano

The below text is from our documentation, I'm leaving it here in case someone else has this issue. If you were to update to 17.3 you would have access to our Unfinalized Insurance Payments report so if you can I would recommend updating. Otherwise it looks like you already ran 971, so calling suppor...

JoeMontano

No problem! All feature request must be entered through the program.

JoeMontano

I don't think there is a way to do this currently, you might want to enter a feature request. (http://opendental.com/manual/featurerequests.html)
Alternatively this report could be something our query team could create for you. (http://opendentalsoft.com:1942/ODQueryR ... tForm.aspx)

JoeMontano

This would be a feature request. (http://opendental.com/manual/featurerequests.html) As you mentioned the "Same for Entire Family" does the following : "If checked, and you change email or phone information for the patient, the information will also change for all existing family members. If this bo...

JoeMontano

What version are you on?
We fixed a bug in version 17.3.45 and 17.4.16 : "Claim Edit, window size was too large on minimum supported screen resolution."
Try updating and see if that fixes the problem.

JoeMontano

Hello Travis John'! Glad to hear that your interested in converting over to Open Dental. To answer your questions I believe that Web Forms would work for the scenario you described! Per our documentation: "Web Forms are an eService that allows patients to fill out and submit forms online using any b...

JoeMontano

The etrans table stores many types of electronic transmissions. Our documentation states "One electronic transaction. Typically, one claim or response. Or one benefit request or response. Is constantly being expanded to include more types of transactions with clearinghouses. Also stores printing of ...

JoeMontano

This was fixed in version 17.2.10, please update!

JoeMontano

To clarify are you saying on your linux server there is no inseditlog table in opendental? The capitalization of "InsEditLog" sounds like the issue but if you do not have the lower case table either that seems strange to me.

JoeMontano

I recommend taking a peak at our query process we offer if you are not familiar. http://opendentalsoft.com:1942/ODQueryRequest/QueryRequestForm.aspx After you submit an initial request above we will contact you with any questions or clarifications we might need and provide a quote for free soon ther...

JoeMontano

Hello! Are you familiar with our custom queries? These are reports we build to meet our customers requirements and then make public for others to use. The following link will take you to our existing queries: http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx If you have any issues navigating...

JoeMontano

Hello!

You might find this page useful.

Let us know if you have anymore questions.

http://www.opendental.com/manual/scanners.html

Thanks,

JoeMontano

Steve,

Sounds like some funny business might be going on. If you have Open Dental support I think this might best be troubleshooted by calling our support line. There are many places we could quickly check for you and show you where and why this might be happening.

JoeMontano

If you are looking for a query I'd recommend searching our query page: http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx If you can not find something that works you can request your own query here: http://opendentalsoft.com:1942/ODQueryRequest/QueryRequestForm.aspx If you go with the reques...

JoeMontano

Are you looking for a query? SELECT * FROM procnote pn WHERE pn.EntryDateTime=(SELECT MAX(pn2.EntryDateTime) FROM procnote pn2 WHERE pn.ProcNum=pn2.ProcNum) GROUP BY pn.ProcNum ORDER BY pn.PatNum I wouldn't recommend running this without additional WHERE clauses if you have a large procNote table. B...

JoeMontano

Hmmm sadly I think this will best be handled by drilling it into everyones head. Beyond that you could remove the appointment edit permission for those who frequently mess up.

JoeMontano

Sam,

Sorry your having this issue. Few questions to help clarify what might be going on.

- What version are you on?
- Is this for new or preexisting appointments? (or both)
- Are you using appointment types?

JoeMontano

Hmm strange... I recommend giving us a call when you have some time so that one of our fantastic techs could take a look and make sure there isn't any funny business going on!

JoeMontano

Are you clicking the "Refresh" button next to the checkbox?

JoeMontano

Hello!

Are you familiar with our feature request system?
http://opendental.com/manual/featurerequests.html

JoeMontano

I would recommend put in a query request!
http://opendentalsoft.com:1942/ODQueryR ... tForm.aspx

JoeMontano

Hello! Are you familiar with our query examples page? The link below will take you to a list or reports we have made for other customers and you may be able to find a pre-existing one that meets your needs. http://opendentalsoft.com:1942/ODQueryList/QueryList.as If you can't find one that works for ...

JoeMontano

In addition to Chris, here is a link to our database documentation/structure that we provide on our website.
http://opendental.com/manual/programmingresources.html

JoeMontano

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Call Open Dental for support. (503)363-5432

JoeMontano

Awesome thank you for that! To clarify my understanding, are you going into the Edit Insurance Window and selecting insurance company X (Lists -> Insurance Plans -> find/double click row for 'X') when you are editing an insurance plan? Or are you going to the patients individual insurance plan, doub...

JoeMontano

Hello John!

What version of OD do you currently have installed? (Help->Update->Using Version......)

JoeMontano

Hello Mifa! One thing you could do is edit the "Create Completed Procedures (or set complete)" permission in the Security window. Here is how you do this if you are unfamiliar; 1. Make sure you logged in as an admin or someone who can edit permissions. 2. Setup -> Security 3. Select a user, you'll n...

JoeMontano

Greetings,
What version of OD are you curently on?

JoeMontano

Well after talking the the other engineers here it appears that the two options that I presented are your best bet.

JoeMontano

Greetings, Currently from what I can see you can not directly add the "Time Ask To Arrive" to this window. Initially though I have two thoughts as to what could work for you and wouldn't require any code changes on our end (things you could do right now). 1) Have your staff enter the time asked to a...

JoeMontano

Hello, I just quickly reviewed over the bridge file. From what I can see we import a dll "user32.dll" with three functions to handle the external calls for the bridge. The methods created using the dll seem to be FindWindow(...), IsWindow(...),SendMessage(...). As for the Windows API calls there are...

JoeMontano

Have you taken a look at our custom querys page? http://opendentalsoft.com:1942/ODQueryList/QueryList.aspx Here we have over 1000 query reports we provide for customers and you may be able to find one that will work for you. Otherwise you may want to look into submitting a query request since that i...

JoeMontano

Yes mopensoft is correct that is an option as well!

JoeMontano

Hello,

There seems to be an issue with the query that is trying to run. What version of OD are you on?

JoeMontano

I believe that right now it needs to be entered in individually. I will double check that though. If not that would be a good feature request!

JoeMontano

To clarify, by "surgery" do you mean operatory? The verbage change there isn't making it 100% clear to me what your wanting. But if it is equivelant to an operatory why can't you just look at the Appointment Module to see when a patient is scheduled in an OP? If a patient is scheduled then you know ...

JoeMontano

The treatment report will show the patients prefered contact method for recalls. So if you go into a patients information you can select from multiple options including wireless. You can see the form here http://opendental.com/manual/patientedit.html The option can be set in the lower left hand regi...

JoeMontano

Yes as Arna said in 15.1 you can use sheets which you could then customize the layout of a statement. Are you able to update?

JoeMontano

Hello,

Regarding your last questions, are you printing using sheets or the default statement configuration?

JoeMontano

I'm the developer who was assigned to make that change actually so I found the job and looked into it a bit. I know we've had a couple customers ask about this and it's now a feature request #4118. It's already been approved and is being worked on currently but likely wont be back ported and will be...

JoeMontano

Currently the "PPO Discount" line isn't a definition you can edit.

JoeMontano

Yes, so like I said all the attributes you can set are being set and I verified this by double checking the manual/documentation we got from VaTech.

JoeMontano

I just read through the documentation provided to us and all elements that can appear are being populated in Ewoo.cs

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