Open Dental

You can create a Program Link to place a button in the UI, like pictured above. Our manual has a lot of details for setup and implementation. I would recommend referencing Program Links for general information and Custom Bridges for creating your own program link. Are there lists of the "many patie...

Apteryx seems expensive, especially if you have many treatment rooms, but it does work better than the other stuff I've seen. Some sensors are sort of fiddly when used with the software that their manufacturer supplies, but these seem to work with no problem with Apteryx. I really like the fact that...

We present this error because we do not want a mixture of InnoDB and MyISAM tables to arise in the database. If your default storage engine was InnoDB, then any new tables would become InnoDB. In this situation, the easiest and recommended action is to add this line to the server's my.cnf file: def...

In regards to TLS, Open Dental will support TLS 1.3 once it becomes widely adopted. We will have to wait at least until Microsoft includes TLS 1.3 in the .NET framework. To give a little bit of explanation on why we did not support TLS 1.2 sooner, doing so required that we upgrade to .NET 4.5. This...

...we were told that our Linux setup was all wrong, since it used MyISAM for the DB engine. It was a total mystery to me why the engine would have been set to old-n-busted MyISAM. We recommend users use MyISAM and will continue to do so because it is significantly easier for us to support on a gran...

I'll preface this by saying that I know tech support don't support Linux. Also I know that there is probably some mailing list we could have monitored to realize we'd need to update from v15 on an emergency basis. (Anyone who could point out that mailing list would be appreciated!) I'll also note th...

The payment was on the patient's husband's account. Sorry for the noise; I should have known this one.

One of our people intended to reverse a payment that she had submitted as a check payment when it ought to have been submitted as a credit card payment. I don't know what she actually did to this payment. She got it to disappear from the "Account" screen, but it still shows up in the "Daily Payments...

Thanks for the info. I misunderstood the purpose of autocodes. They are only for the purpose of making sure that procedures' "targets" don't conflict with their ADA codes. For some reason I had thought it might be possible to use them to enforce other conditions.

I just wanted to confirm that I'm not missing something obvious. When setting up auto codes, we can't consider quads, correct? My idea was to set up an auto code for a four-quad alveoloplasty that would be guaranteed not to generate insurance claim validation errors. It doesn't seem like that's poss...

Should we upgrade to the newer version? We just installed this one last week! Thanks!

(We're on v15.3.38) It's annoying that after spending lots of time in the Treatment Plan screen getting several different treatment plans just right, we can't seem to take advantage of that in the "Make Appt" dialog. The online user manual seems to imply that we need to keep track of which saved tre...

Thanks so much for the help! Our system is looking much better now...

Our practice makes a lot of dentures. Some patients want the cheapest they can get. Others want to spend more for better materials. We're happy to serve both types of patients. Actually we have three different "grades" of complete denture. All three are D5110 and D5120. That's why it's frustrating t...

OD will only ever use sessions that OD creates, right? Therefore, I don't see the problem with keeping this at session level. If this is the only reason we're granting on '*.*' instead of 'opendental.*', that seems ill-advised.

OK from reading the code in "OpenDental/Bridges/Ewoo.cs" it appears that everything goes through a "linkage.xml" file, which is created by Open Dental, then read and immediately deleted by EZDent. So I guess what I need is a reference for the elements and attributes that can appear in that file. I'v...

The other program link we've been testing, to Trophy/Kodak, seems pretty straightforward. It's passing a few flags on the command line to "tw.exe" in order to select the patient. (By the way, does anyone have a complete command line reference for Kodak/Carestream? I'd be very grateful!) However, it ...